Hyatt Banquet Captain in CLE ELUM, Washington
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
Duties and Responsibilities: * Utilize established controls and systems to ensure all financial goals are met; * Ensure service standards are executed consistently, and product and equipment offerings are according to specifications; * Ensure Food & Beverage associates are in full compliance of Suncadia’s policies and procedures; * Attend all pre- & post-convention meetings; * Assist in the resolution of all procedural and convivial challenges inter-departmentally; * Create station assignments to meet the expectations of the assigned functions; * Meet with the Culinary, Conference and Catering teams to confirm special service needs for all group functions; * Assist in the setup of banquet rooms, monthly inventory, collection of payments and ordering of supplies; * Conduct service and product training within the department on a regular basis, general maintenance & cleanliness throughout all meetings and functions spaces is executed daily; * Complete all assignments on time, accurately and to the specifications as required or requested; * Audit guests’ checks, department changes and files to ensure accuracy; * Assist in the creation and distribution of accurate written materials; * Ensure menus are utilized according to Suncadia standards and policies; * Ensure all Food & Beverage associates are certified in both Food Handlers & Liquor License classes; * Follow-up with guests from large parties and special events by sending a thank you card and invitation to return; * Perform other duties and responsibilities as assigned or required.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer in restaurant server jobs: Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
You're more than welcome.
* High School graduate or equivalent preferred; * Two years’ combined prior Food & Beverage supervisory and or management experience preferred; * Current WA State Food Handlers Card & Liquor License certified * CPR certification and/or First Aid training required; * Extensive knowledge of Food and Beverage etiquette, guest relations and service standards; * Strong written and verbal communication skills, including the ability to read, write and speak English fluently to interact with guests; * Ability to analyze guest needs and resolve any and all guests challenges; * Basic mathematical skills to complete reports and working knowledge of financial statements/forecasting techniques; * Computer skills including Microsoft Word and Excel; * Ability to work under pressure and deal with stressful situations during busy periods; * Interpersonal skills to provide overall guest satisfaction; * Ability to communicate effectively with the public and other associates; * Knowledge of food display, basic bar terminology and wine service.
Primary Location: US-WA-Cle Elum
Pay Basis: Hourly
Job Level: Full-time
Req ID: CLE001877
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.