Hyatt Massage Therapist in CLE ELUM, Washington
A Massage Therapist responsible for delivery of exceptional massage and body treatments. Must have good communication skills and exceptional customer service skills. Must also have appropriate certifications.
* Greet and welcome guests. * Provide a professional skin care treatment to every guest that utilizes the spa. * Provide information to guests about treatments and services, and provide demonstrations if necessary. * Follow all procedures and guidelines in performing skincare and hair removal services. I.e., follow guidelines regarding proper sterilization of equipment, adhere to draping policy, refer guests with medical problems to their physician or dermatologist, conduct a pre-screening of clients for contraindications, and adhere to time length and treatment protocols when performing treatments. * Promote a regimen program to clients, by which they can realize the maximum benefit from their skincare treatments at home. * Promotes and champions resort culture and spa guiding principles. * Must be able to effectively deal with internal & external guests, some of whom will require levels of patience, tact and diplomacy to defuse anger, collect factual information and resolve conflict. * Seeks continued self development opportunities. * Assist in the cleanliness and maintenance of the spa. * Assist as needed at the Spa concierge desk. * Attend department and property meetings. * Proactively identify potential guest issues. * Monitor guest satisfaction processes, and responds to guest concerns, and inquiries. * Continue training in new techniques and products. * Promote and sell all massage and body products. * Responsible for organization of all product/equipment in individual workstations. * Other duties as assigned
* Minimum of two years of experience in a high quality Spa * High school graduate or GED * College degree preferred * Industry certifications a plus * Valid WA state massage therapy license * CPR/First aid certification highly desirable * Proficient in all facets of proper massage therapy i.e., anatomy and physiology, as well as guest privacy and general overall wellness * Excellent organization and time management skills * Excellent communication skills – both verbal and written required * Good interpersonal skills required * Excellent listening skills required * The ability to work well in a team;adaptable and flexible * Remain calm and professional under stress;maintain a positive attitude * Ability to work with little or no supervision * Be able to make decisions, possess good judgment * Hearing and visual ability to observe and detect signs of emergency situations. * Must be able to communicate verbally and in writing in English. * Ability to access and accurately input information using a moderately complex computer system.
Primary Location: US-WA-Cle Elum
Pay Basis: Hourly
Job Level: Full-time
Req ID: CLE001784
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.