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Job Information

Hyatt Reservation Sales Agent - Bellevue/Seattle Office in CLE ELUM, Washington


/_Reservation Sales Agents will work remotely from the Bellevue Washington location located at 15325 SE 30th Pl, Bellevue, Washington 98007._/

Employees shall strive to provide exceptional service to both internal and external guests at all times. Employees will be responsible for exemplifying the Suncadia Resort Culture.

Duties and Responsibilities:

· Answer incoming calls in less than two rings in a professional demeanor following DHR call quality standards consistently at 90% or higher score. · Achieve monthly conversion (sales) on a team basis of 40% or higher. · Participate in department projects · Keep current with all communication and department information. Ensure appropriate guest follow up takes place in a timely and proper fashion. · Handle faxed and emailed inquiries in a timely manner. · Provide notes and comments in Springer Miller Property management system regarding guest requests; denote special needs to ensure a smooth registration upon arrival at the front desk. · Attend and participate in monthly reservations meetings. · Participate in annual Aspire sales training programs. · Input all reservations accurately. · Due to the cyclical nature of the hospitality industry, all Suncadia professionals may be required to work varying schedules to reflect business needs. · Professional dress required.

Qualifications: * Previous working knowledge of Springer Miller Systems a plus

  • Must be able to type 35 w.p.m. and have computer knowledge

  • High School graduate or equivalent

  • People Person - must possess a professional, positive presentation and strong motivation to provide exceptional customer service

  • Ability to thrive and succeed in a fast-paced, demanding work environment

  • Ability to use office equipment in an efficient and effective manner

  • Strong organizational skills

  • Basic computer skills including proficiency withMicrosoft Office software suite

  • Ability to read and comprehend instructions and multitask

  • Ability to work as a team-player and accept assignments from multiple individuals

    _ _

    Working Conditions:

  • Ability to sit for long periods of time

  • Exposure to basic office supply chemicals

  • Must be able to personally lift up to 20 lbs on a frequent basis

  • Must be able to occasionally lift over 30 lbs with assistance

  • Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces and reach on a continuous basis

Primary Location: US-WA-Bellevue
Organization: Suncadia
Pay Basis: Hourly
Job Level: Full-time
Job: Reservations
Req ID: BEL001724

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.