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Hyatt Tumble Creek F&B Outlets Manager in CLE ELUM, Washington

Description:

The Tumble Creek Outlet F&B Manager will provide oversight and management to all of Tumble Creek's F&B Outlets . S/he will manage the training of all staff to ensure excellent service standards. The Outlet F&B Manager will assist in maintaining the AAA Four Diamond Standards.

Essential Job Functions:

  • Maintains a commitment to customer service and guest satisfaction

  • Manages and provides leadership to the Outlet F&B team

  • Prepares forecasts and reports and assists in the development of the food & beverage budget

  • Oversees the development and execution of new promotions, events, etc.

  • Conducts monthly staff meetings to include ongoing training and safety classes

  • Responsible for the service standards of the outlets

  • Maintains strong knowledge of hospitality trends, especially in food & beverage

  • Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance

  • Develops and implements controls for expense management

  • Implements strategies to continually improve revenues

  • Monitors Unifocus scores, shares with team and ensures service standards are met

  • Assists with the development, training and inspiration of outlets staff for promotion

  • Provides prompt follow-up to all guest concerns

  • Works with HR to recruit and hire staff

  • Completes all proper new hire and termination paperwork

  • Maintains a safe and pleasant work environment

  • Manages Outlet F&B storage

  • Works closely with the F&B buyer to ensure proper cost control and quality product

  • Recommends discipline and/or termination when appropriate of team members

  • Takes a proactive approach to coaching and counseling

  • Attends appropriate resort, division and department meetings

  • Resolves guest issues promptly and with great care and effectiveness

  • Offers warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guest

  • Maintains an up to date working knowledge of all resort amenities as well as any special events

  • Interacts with resort staff in a professional manner, assisting other departments with necessary information

  • Always maintains a professional demeanor and attitude

  • Communicates all pertinent information to the outlets team

  • Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

  • Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.

  • Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.

  • Maintains a professional appearance. Follows all dress code standards

  • Remains alert, courteous and helpful to the guests and colleagues at all time

  • Performs other duties as assigned

Primary Location: US-WA-Cle Elum

Organization: Suncadia

Pay Basis: Hourly

Job Level: Full-time

Job: Bars/Restaurants/Outlets

Req ID: CLE001982

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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