Hyatt Tumble Creek F&B Outlets Manager in CLE ELUM, Washington
The Tumble Creek Outlet F&B Manager will provide oversight and management to all of Tumble Creek's F&B Outlets . S/he will manage the training of all staff to ensure excellent service standards. The Outlet F&B Manager will assist in maintaining the AAA Four Diamond Standards.
Essential Job Functions:
Maintains a commitment to customer service and guest satisfaction
Manages and provides leadership to the Outlet F&B team
Prepares forecasts and reports and assists in the development of the food & beverage budget
Oversees the development and execution of new promotions, events, etc.
Conducts monthly staff meetings to include ongoing training and safety classes
Responsible for the service standards of the outlets
Maintains strong knowledge of hospitality trends, especially in food & beverage
Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance
Develops and implements controls for expense management
Implements strategies to continually improve revenues
Monitors Unifocus scores, shares with team and ensures service standards are met
Assists with the development, training and inspiration of outlets staff for promotion
Provides prompt follow-up to all guest concerns
Works with HR to recruit and hire staff
Completes all proper new hire and termination paperwork
Maintains a safe and pleasant work environment
Manages Outlet F&B storage
Works closely with the F&B buyer to ensure proper cost control and quality product
Recommends discipline and/or termination when appropriate of team members
Takes a proactive approach to coaching and counseling
Attends appropriate resort, division and department meetings
Resolves guest issues promptly and with great care and effectiveness
Offers warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the outlets team
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
Maintains a professional appearance. Follows all dress code standards
Remains alert, courteous and helpful to the guests and colleagues at all time
Performs other duties as assigned
Primary Location: US-WA-Cle Elum
Pay Basis: Hourly
Job Level: Full-time
Req ID: CLE001982
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.