Hyatt VIP Supervisor (h/f) in FR, United States

Description:
You will be responsible to provide an excellent and consistent level of service to your customers.

Responsibilities & objectives:

·

Make Guest Experience management a priority for every department Pre-arrival emails, post-stays emails & courtesy calls for loyalty Program members

· Oversee all VIP arrivals and departures

· Welcome and escort all Elite et VIP members at check-in and check-out

· Collect useful information from other Hyatt properties and action

Coordinate different services to put in place Amenities**

· Answer and anticipate guest needs for their stays**

· Make or change room assignments according to guests requirements**

· Room inspection for Top Tier Elite members and above**

· Manage complaints of Loyalty Program Elite members & VIPs**

· Presence and networking in the Regency Club **

C Create a special and personalized relationship with guests

I Identify regular guests and perform a special service

· Interact everyday of guests stays**

Analyze customers feedbacks to improve guest experience and provide strategic direction

Hold a weekly meeting for VIPs with departments managers

· Reports to the VIP Manager



Qualifications:
Good customer service, communications and interpersonal skills are a must. Fluent in English

· Excellent communication skills

· Knowledge of all departments

· Organisational skills

· Excellent presentation

· Costumer focused and details oriented

· Fluent English

Primary Location: FR-Île-de-France-Paris
Organization: Hyatt Regency Paris Etoile
Job Level: Full-time
Job: Guest Services
Req ID: PAR003766

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.