Hyatt Director of Operational Innovation (F/M) in FRANCE, United States
The DOI defines the strategy to improve business processes (measurable gains in terms of finances and customer loyalty). Attached to the Direction and more particularly to the Hotel Manager, he / she prioritizes the projects to guarantee the strategic objectives. As Quality Manager, the DOI is a methodological expert able to carry out several projects at the same time.
Project management:o Identify, manage and implement innovative improvements to business processes, enabling: measurable financial and customer loyalty gains o Create and lead successful project teams and monitor, support and review projects.
Build and animate an IO culture at the hotel :o share best practices within the organization o select, train and coach members of the OI team within the hotel o Design and facilitate consultative and productive meetings o LEAN activities planning and activities at the hotel
Quality management:o Leading quality efforts to meet critical customer requirements o Compile, display, track and analyze issues, flaws and trends o Review client feedback with teams and confirm that appropriate corrective action is being taken. o Develop and monitor the implementation of processes to improve customer satisfaction
PROFILE: Relationship Expert - Passionate about training - Trusted person - Acts with integrity - Exemplary
Efficiency: - Strategy Focus - Acute sense of finances - Drives the results of the company - Promotes concentration on the customer - Stimulates change and innovation: Creates support for change - Stimulates continuous improvement - Identifies and applies best practices
REQUIRED SKILLS : - Ability to deal with different stakeholders - English : fluent - Strong personality - Analytical thinker - Ability to use technology effectively - Successful experience in driving change and financial results
QUALIFICATION STANDARDS REQUIRED: - Hotel training, business school (Revenue Manager, Director of rooms for example) - Lean Six sigma certification would be a plus. - Project management or similar qualification. - Financial management and marketing.
Possible evolution : General Manager
Primary Location: France-Île-de-France-Paris
Organization: Hyatt Regency Paris Etoile
Job Level: Full-time
Job: Hotel Development
Req ID: PAR004524
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.