Hyatt Director of Sales in GURGAON, India
* Develops, implements, maximises, monitors and evaluates the hotel’s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage and all other revenue generating departments. * Conducts regular departmental communications meetings and ensures departmental briefings and meetings are effective and conducted as necessary. * Reviews sales files and systems to ensure correct booking procedures, including group room and meeting programme history, contractual agreements, room block analysis, credit and payment documents, etc. * Strategically analyses business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate. * Proactively manages all the sales resources and funds, and control departmental costs. * Manages all the hotel sales brand contacts, enforces and maintains the hotel’s brand positioning and concept, agreed upon in the hotel’s Annual Business Plan. * Assists to manage all sales strategy, tactics, and action implementations. * Manages all key sales accounts and groups, evaluates them based on sales account analysis prepared by Marketing Manager – Strategy/Marketing Analyst, and develops strategies for pricing, inventory, and sales resource allocation. * Actively participates in weekly yield meetings and monthly strategic meetings, developing and adjusting sales and pricing strategy. * Ensures that all Sales employees provide excellent service to internal customers in other departments as appropriate. * Directs and coordinates all selling activities and communicates these activities throughout the hotel. * Ensures room and banquet space inventories are reviewed weekly and strategies are formulated to fill low occupancy periods. * Ensures all contracts signed by or on behalf of the Marketing and Sales Department follow the established hotel policies and procedures. * Attends major travel, trade and corporate functions to network and promote the hotel when required. * Ensures a high level of exposure for the hotel through direct sales solicitation, telephone contact and written communication.
* Relevant Sales and Event Services experience * Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * Professional presentations skills * Must be a caring leader that builds trust and engagement by cultivating genuine relationships. * Innovative thinker that will challenge business processes and concepts in order to drive results. * Must be creative and strategic in developing marketing/advertising campaigns and be managing various social media platforms. * Clear, concise written and verbal communication skills * Excellent organizational and time management skills * Must be proficient with computers as well as Microsoft Word, Excel and the internet * Comfortable with sales and revenue systems/programs * Flexible to work some nights and weekends when necessary based on business and staffing needs
Primary Location: IN-HR-Gurgaon
Organization: Grand Hyatt Gurgaon
Job Level: Full-time
Req ID: GUR000716
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.