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Hyatt F&B Sales Manager-Park Hyatt Hangzhou in HANGZHOU, China

Description:

n 能回应所有的电话咨询或来函,确保数据/信息被正确地及时传递。

Be able to handle all telephone or email inquiries and ensure all information data could be delivered timely and correctly.

n 熟练会员卡的各项信息及酒店设施,能带领客户参观酒店。

Good product knowledge of membership card information and hotel facilities. Be able to conduct hotel tour with client.

n 跟进客户信息的收集与登记,确保所有的申请表格都是完全完成的,如果有差异也是可以给与解释的。

Collect and register the guest information. Ensure all application form is fully completed. Proper explanation is given if there exists any discrepancy

n 定期进行客户拜访活动,拓展开发新客户,力争达到所确定的销售目标。

Conduct the sales call as scheduled to prospect for new customer, so as to achieve the fixed sales target.

n 提供持续良好的售后服务,以维系客户关系,稳定并提高会员续会率。

Maintain a good relationship with customers by providing an excellent after sale service to improve the renewal rate of the membership card

n 及时向客户发布最新的餐饮促销信息,跟进预定、收款及其他相关工作

Deliver the latest F&B promotion information to customers in time and follow on the reservation, payment and other related work.

n 随时关注客户的需求变化、反馈意见,定期向总监及副总监汇报并提出建议与意见。

Concern on all the demand change trend and feedback of customer, analysis the reason and provide according advice to Sale Director and Assistant Sale Director.

n 练习优良的电话沟通技术而且能够做到优秀的电话销售。

Practices excellent Telephone Handling Skills and is capable of excellent Telephone Sales.

n 帮助进行电话市场调查,编辑对竞争者进行研究的报告。

Assist in the compilation of telephone market surveys and competitor researches report.

n 确保每月销售目标的完成,参加凯悦美食会会员卡的递送工作。

Ensure to achieve the monthly sales target and participates delivery of membership card.

n 对有关酒店资讯对客户传达或需要时提供帮助。

Assist in the distributions of relevant hotel information to clients when required.

n 确保特殊活动/事件被正确地记录,与保存。

Ensures the activities / events Log book is being accurately maintained.

n 保持与酒店内其他部门良好关系而且提供所有的协助。

Maintains good relationship with the other department and provides all necessary assistance when required.

n 在工作的时候始终确保有一个专业而适当的计划目标。

Ensure that a professional and appropriate image is projected at all times while on duty.

n 任何时候都需要跟进处理销售总监分派下来的任务。

Follows up sales task whenever required or assigned by the sales Director.

Primary Location: CN-33-Hangzhou

Organization: Park Hyatt Hangzhou

Job Level: Full-time

Job: Food and Beverage

Req ID: HAN000717

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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