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Hyatt Guest Experience Manager - F&B(Local) - Park Hyatt Hangzhou in HANGZHOU, China

Description:
* _行政管理_ _Administration_



  • 维护客户关系建立餐饮部客史数据。 Maintain guest relationships and set up F&B guest data base.
  • 同餐饮部各餐厅建立周期性会议,沟通和收集客户信息。 Schedule regular communication meeting with F&B outlets, collecting guests data.

_对客服务_ _Customer Service_


  • 礼貌且高效地处理所有内部及外部客人的投诉及要求,并跟进确保问题的圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
  • 维护客人与同事间的良好关系。 Maintains positive guest and colleague interactions with good working relationships.
  • 始终确保提供礼貌及专业的服务。 Ensures provide a courteous and professional service at all times.
  • 经常亲自确认客户餐饮体验满意度并亲自提供VIP专属管家式服务。 Personally and frequently verifies guests F&B satisfaction and provide VIP butler service.
  • 与客人建立并保持良好的关系。 Establishes a rapport with guests and maintains good customer relationship.

Qualifications:

Primary Location: CN-33-Hangzhou
Organization: Park Hyatt Hangzhou
Job Level: Full-time
Job: Food and Beverage
Req ID: HAN000664

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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