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Hyatt Outlet Manager - Chinese Restaurant - Grand Hyatt Hangzhou in HANGZHOU, China


  • Drive and work closely with marketing and F&B teams to position and sell the venue

  • Must be financially savvy to drive financial performance in order to exceed budgeted profitability

  • Drive guest satisfaction through Hysat and Brand Analytics

  • Responsible for short and long term planning of the venue

  • Ensure effective hiring, training, development, promotion and continuous reinforcement

  • Lead and coach the team towards achieving exceptional guest service and employee satisfaction results

  • Develop and implement creative strategies for revenue enhancement and cost containment

  • Develop and recommend the budget, marketing plans and objectives. Manage within those approved plans

  • Responsible for maintaining a high energy, positive, professional appearance

  • Plan, coordinate & manage special events and holiday functions


  • Minimum 2 years working experience as an Outlet Manager in Chinese Restaurant.

  • Fluent in English and Chinese

  • Strong leadership profile, and embrace Hyatt higher purpose and values

  • A true desire to understand and anticipate the needs of others in a fast paced environment

  • Refined verbal and written communication skills, outgoing personality

  • Must be proficient in general computer knowledge, able to learn managing systems such as POS, reservations and forecasting

  • Full understanding of Associate engagement

  • Ability to take the initiative to run the outlets as a free standing entity

  • Candidate must be extremely detail oriented, organized and self-confident to ensure flexibility & productivity

  • Candidates should possess strong food and beverage knowledge.

  • Hotel experience and a thorough understanding of restaurant service

  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator providing exceptional customer service

Primary Location: CN-33-Hangzhou

Organization: Grand Hyatt Hangzhou

Job Level: Full-time

Job: Food and Beverage

Req ID: HAN000806

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.