Hyatt Sales Reservation Agent (Lahaina Office with work from home option for Maui resident) in HAWAII, United States
Destination Residences Hawaiiis an independent collection within the Hyatt Lifestyle portfolio. In Maui, our brands include Kaanapali Alii and Wailea Beach Villas. We represent a different kind of brand in the hospitality industry. One that believes in independence over sameness. One with the Hawaiian core values of Pono, Kuleana, Kākou, Po`okela, ‘Imi Loa, and Mālama. At Destination, we are true to our place; diverse by design.
The Reservations Sales Agent is a key member of the Sales and Marketing team whose primary responsibility is to capture as many reservations as possible by utilizing effective selling techniques and all available tools. The ideal candidate is self-motivated, sales-minded, customer-focused and detail-oriented with a high degree of computer literacy, the willingness to learn new processes, and the ability to merge into a dynamic work environment. This position is located at our Lahaina office on Dickenson Street._ Remote work is possible._
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES * Assist guests by selling future reservations
Promptly follow up with guest inquiry leads for second chance bookings
Answer telephone calls and emails in a prescribed and professional manner
Maintain potential and current guest profile information
Assist customers with questions regarding their existing reservations
Provide concierge services with general knowledge of the property and surrounding area including restaurants, entertainment, special events and general directions
Strong ability to multi-task and pay close attention to detail
Deliver the highest standard of service to all customers
Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base
Display effective computer literacy and be familiar with MS Office software (Outlook, Word, Excel). NAVIS Certification, Signature Training certification, proficient in reservation PMS, Spring Miller Systems, Applications & Software knowledge a plus.
Possess a positive and upbeat attitude at all times
Professional customer service nature with a desire to exceed
Exceptional verbal and written communication skills
Desire to be part of high growth, fast paced business
Perform related duties and special projects as assigned.
The following list is representative of the knowledge, skill and or/ability required for the Reservation Sales Agent to perform each essential duty satisfactorily.
Education / Experience A minimum of two years related experience and/or training in reservation or hospitality industry. Candidates with a strong sales background in non-hospitality related field will be considered. NAVIS Certification, Signature Training Certification, reservation system, Spring Miller System training is a must.
Communication Skills Must demonstrate exceptional verbal and written communication skills in the English language, and possess excellent telephone etiquette. Ability to answer client's questions and successfully resolve issues and/or negotiate matters related to client's account. Ability to effectively present information and respond to questions from managers and/or staff. Must maintain clear and concise documentation and positive approach to conflict resolution. Must demonstrate willingness to continually learn new processes, and the ability to merge into a dynamic work environment.
Computer and Mathematical Skills NAVIS Narrowcast and HUB knowledge is preferred. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry. Must possess thorough knowledge of MS Windows and Office (Word, Excel, Outlook, Explorer, etc.). Ability to type quickly and correctly using an Online Chat Feature is important.
Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands While performing the duties of this job, the employee must be able to sit and work on the telephone while using a telephone headset for extended periods of time. Most be able to effectively work with multiple computer monitors. The employee must occasionally lift and/or move up to 25 pounds. Be available to work any shift. The reservations office is open 365 days a year. The work shifts are Monday through Friday from 8am to 5pm and on weekends from 6am to 3pm. Department shifts may change to meet the call volume, clerical demands and company goals.
Primary Location: US-HI-Lahaina
Organization: Destination Residences Wailea
Pay Basis: Hourly
Job Level: Full-time
Req ID: LAH002321
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.