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Hyatt Assistant Manager - Concierge (Chinese) in HEFEI, China

Description:

  • 不断探索合肥及中国的地标和有趣的地方(饭店、风景区、探险地等)以更新酒店信息。确保能够及时将最新的信息传达给员工。

Constantly explores landmarks and points of interest (restaurants, sights, expeditions, etc.) inHefeiand China to update hotel data. Ensures updated information is passed on to associates.

  • 努力建立一个真正的“金钥匙”。

Works towards a true “Golden Keys” establishment.

  • 管理和监督礼宾服务和机场服务的操作。

Oversees the Bell Service and Airport Services operations in the absence of managerial presence.

  • 礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报,并及时回馈和跟进。

Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems if no immediate solution can be found and ensures follow up with guests.

  • 建立并保持良好的宾客关系。

Establishes a rapport with guests, maintaining good customer relationship.

  • 为员工、客人、及其他需要帮助的人员提供准确、及时、可靠的信息及指导。

Provides accurate, timely and reliable information and direction to associates, guests and anyone seeking assistance from the Concierge.

Primary Location: CN-34-Hefei

Organization: Grand Hyatt Hefei

Job Level: Full-time

Job: Front Office

Req ID: HEF000300

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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