Hyatt Assistant Manager - Concierge (Chinese) in HEFEI, China
Constantly explores landmarks and points of interest (restaurants, sights, expeditions, etc.) inHefeiand China to update hotel data. Ensures updated information is passed on to associates.
Works towards a true “Golden Keys” establishment.
Oversees the Bell Service and Airport Services operations in the absence of managerial presence.
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems if no immediate solution can be found and ensures follow up with guests.
Establishes a rapport with guests, maintaining good customer relationship.
Provides accurate, timely and reliable information and direction to associates, guests and anyone seeking assistance from the Concierge.
Primary Location: CN-34-Hefei
Organization: Grand Hyatt Hefei
Job Level: Full-time
Job: Front Office
Req ID: HEF000300
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.