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Hyatt Team Leader - Concierge (Local) - Grand Hyatt Hefei in HEFEI, China

Description:

§ 协助礼宾部副理确保礼宾部按照既定的理念顺畅运作,并始终提供礼貌、专业、快捷、灵活的服务。

Assists the Assistant Manager in efficiently managing the Concierge Department according to established concept statement providing courteous, professional, efficient and flexible service at all times.

§ 礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报。

Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager - Concierge if no immediate solution can be found.

§ 与客人建立并保持良好的关系。

Establishes a rapport with guests, maintaining good customer relationship.

§ 确保礼宾部的柜台、设施及储藏室的卫生及妥善保养。

Ensures cleanliness and maintenance of the Concierge counter, equipment and storage.

§ 负责为所有客人提供友善、高效的服务。

Responsible for the provision of friendly and efficient service to all guests.

§ 经常亲自检查,以确保使用礼宾部服务的客人、员工及公众成员得到符合凯悦酒店集团标准的服务。

Personally and frequently verifies that guests, associates and members of the public utilising the Concierge services are receiving service in line with Hyatt Hotels Corporation standards.

§ 确保正确处理所有客人的留言、邮件、传真及包裹。

Ensures that all guests’ messages, mail and fax are handled and distributed properly.

§ 强化员工的主人翁精神及营销员的态度并做出表率,以使员工抓住酒店内的一切销售机会。

Exemplifies and instils upon the associates the ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.

§ 确保所有运营设备的正常运行,并在需要时汇报维修需求。

Ensures operating equipment is maintained in good working order and to report maintenance requirements.

§ 协助礼宾部副理按照既定的理念进行有效的管理。

Assists the Assistant Manager – Concierge in efficiently managing the Transportation Department according to the established concept statement.

§ 确保车辆、设备和储藏室的整洁及妥善管理。

Ensures cleanliness and maintenance of the vehicles, equipment and storage room.

§ 确保高效的接、送服务。

Ensures efficient pick up and drop off service.

§ 协助维持酒店前车道交通顺畅。

Assists in maintaining smooth flow traffic at the Hotel’s front driveway.

§ 协调客人和其他营运部门对交通工具的需求。

Coordinates all transportation requirements for the guests and other operation departments whenever needed.

§ 进行每日班前例会,告知员工当天交通工具的需求、VIP客人的到达和离开、会议/宴会和一些需要特别注意的地方。

Conducts daily pre-shift briefing to associates on transport requirement, arrival and departure of VIP guests, functions/ events and special attention that is needed.

§ 定期检查车辆并确保车辆始终整洁。

Conducts regular inspection on the vehicles to ensure cleanliness are being maintained at all times.

§ 确保所有车辆汽油的消耗都是有记录的并在特殊的时候,计算出里程数。

Ensures petrol consumption of all vehicles is accounted for and tally with the mileage during the particular period.

§ 确保所有驾照都在有效期内,并及时更新将要过期的驾照。

Ensures the driving license for all drivers are valid and renewed prior to the expiry date.

§ 确保所有上班司机的身体健康,如果司机身体不适,不管在任何情况下,都禁止开车。

Ensures all drivers on duty are in good health condition and drivers who are unfit for driving should be prevented from driving, in regardless of any business situation.

§ 保管交通工具使用日志。

Maintains the transports usage logbook.

§ 确保所有司机始终严格遵守所有交通规则及安全信号。

Ensures all drivers are strictly adheres to all traffic’s rules and regulation and all safety code.

§ 与当地的交警部或公路运输部建立并维持良好的关系。

Establishes and maintains good relationship with local authorities in particular the Traffic Police Department or Road Transports Department.

§ 维护礼宾部日志。

Maintains the Concierge daily Log Book.

§ 及时提交所有客人/员工的事故报告。

Submits all guest/ associate incident reports on a timely basis.

§ 发展及协助针对提高技能和知识的培训活动。

Develops and assists with training activities focused on improving skills and knowledge.

Primary Location: CN-34-Hefei

Organization: Grand Hyatt Hefei

Job Level: Full-time

Job: Guest Service Operations

Req ID: HEF000280

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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