Hyatt Team Leader - Concierge (Local) - Grand Hyatt Hefei in HEFEI, China
Assists the Assistant Manager in efficiently managing the Concierge Department according to established concept statement providing courteous, professional, efficient and flexible service at all times.
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager - Concierge if no immediate solution can be found.
Establishes a rapport with guests, maintaining good customer relationship.
Ensures cleanliness and maintenance of the Concierge counter, equipment and storage.
Responsible for the provision of friendly and efficient service to all guests.
Personally and frequently verifies that guests, associates and members of the public utilising the Concierge services are receiving service in line with Hyatt Hotels Corporation standards.
Ensures that all guests’ messages, mail and fax are handled and distributed properly.
Exemplifies and instils upon the associates the ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.
Ensures operating equipment is maintained in good working order and to report maintenance requirements.
Assists the Assistant Manager – Concierge in efficiently managing the Transportation Department according to the established concept statement.
Ensures cleanliness and maintenance of the vehicles, equipment and storage room.
Ensures efficient pick up and drop off service.
Assists in maintaining smooth flow traffic at the Hotel’s front driveway.
Coordinates all transportation requirements for the guests and other operation departments whenever needed.
Conducts daily pre-shift briefing to associates on transport requirement, arrival and departure of VIP guests, functions/ events and special attention that is needed.
Conducts regular inspection on the vehicles to ensure cleanliness are being maintained at all times.
Ensures petrol consumption of all vehicles is accounted for and tally with the mileage during the particular period.
Ensures the driving license for all drivers are valid and renewed prior to the expiry date.
Ensures all drivers on duty are in good health condition and drivers who are unfit for driving should be prevented from driving, in regardless of any business situation.
Maintains the transports usage logbook.
Ensures all drivers are strictly adheres to all traffic’s rules and regulation and all safety code.
Establishes and maintains good relationship with local authorities in particular the Traffic Police Department or Road Transports Department.
Maintains the Concierge daily Log Book.
Submits all guest/ associate incident reports on a timely basis.
Develops and assists with training activities focused on improving skills and knowledge.
Primary Location: CN-34-Hefei
Organization: Grand Hyatt Hefei
Job Level: Full-time
Job: Guest Service Operations
Req ID: HEF000280
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