Hyatt Waiter/Waitress in HO CHI MINH CITY, Vietnam
* You will be responsible to provide an excellent and consistent level of service to your customers. The Waiter/Waitress is responsible to serve Food & Beverage to guests in the assigned Place of Work, provide a courteous, professional, efficient and flexible service in order to maximize guest satisfaction. * Provides exceptional services to guests and internal customers in other department at all time to maintain positive interactions with good working relationships. * Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. * Works closely with other outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. * Seats, takes orders and serves food and beverage to guest * Clears and resets counters or tables at conclusion of each course. * Have a thorough knowledge and understanding of all food and beverage items in the menu to answer guests’ enquiries and to recommend combinations and up sell alternatives. * For Event Service member, where required, act as a Leader for small events and be available to guests especially during set-up, coffee breaks and meal breaks. * Attends training sessions and meetings as and when required. * Carries out any other reasonable duties and responsibilities as assigned.
* Ideally with a relevant degree or diploma in Hospitality or Tourism management. * Good customer service, communications and interpersonal skills are a must. * Can work flexible shift
Primary Location: VN-65-Ho Chi Minh City
Organization: Park Hyatt Saigon
Job Level: Full-time
Req ID: HOC000220
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.