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Hyatt Guest Services Officer (Bell Captain) in HONG KONG, China


  • Provide general information to customers and guests in a good and helpful manner

  • Handle and resolve guest complaints and establish good relationship with guests and clients in the Hotel

  • Maintain proper records of luggage, parcels and letters kept at Concierge for guests

  • Ensure all luggages are delivered and collected accurately, efficiently and timely

  • Supervise and delegate duities to subordinates and prepare their work schedules as required


  • 2 years relevant working experience, candidate with supervisory experiences is preferred

  • Certificate or above in Hospitality Management or relevant discipline

  • Good command of English, Mandarin and Cantonese

  • Excellent customer services and interpersonal skills

  • Proactive, detail-minded with pleasant personality

Primary Location: CN-91-Hong Kong

Organization: Hyatt Centric Victoria Harbour, Hong Kong

Job Level: Full-time

Job: Guest Services

Req ID: HON004092

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.