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Hyatt Bell/ Valet Attendant in ISLE OF PALMS, South Carolina

Description:

SUMMARY: The Bell/Valet Attendant is responsible for creating and enhancing the Arrival/Departure experience for our guests at the Four-Diamond Boardwalk Inn and the Four-Diamond Village at Wild Dunes. This means establishing an excellent level of service and attitude equivalent or better than AAA Four-diamond service levels, exceeding guest satisfaction at all levels and performing job requirements to Wild Dunes Resorts standards. The primary responsibilities beyond service levels include but are not limited to assisting guests with their luggage, assisting as a valet or transportation driver, and providing the front desk with any additional assistance.

Essential job FUNCTIONS:

  • Warmly greet all incoming guests

  • Opens doors for incoming guests

  • Assists guests with their luggage

  • Retrieve guest’s cars in a fast and efficient manner.

  • Provides transportation for guests around the resort

  • Responsible for room deliveries and errands for guests

  • Provides resort information and concierge recommendations to guests

  • Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name when possible & good eye contact with each guest.

  • Maintain the cleanliness of work station including but not limited to sweeping areas, cleaning stairs, cleaning doors, and more. These tasks and others must be completed with own initiative.

  • Provides room orientations upon check-in in accordance with AAA 4 diamond standards.

  • Interacts with resort staff in a professional manner, assisting other departments with necessary information

  • Always maintains a professional demeanor and attitude

  • Attend all monthly departmental and resort required meetings

  • Communicates all pertinent information to the Manager on Duty

  • Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to Resort Operator Team (WENDI extension 0) and notifies shift supervisor.

  • Acts with responsibility towards all company property, supplies and equipment.

  • Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.

  • Includes but not limited to clean shaven, and/or trimmed facial hair, unwrinkled shirt/pants/shorts, appropriate shoes as deemed by supervisor, and more.

  • Remains alert, courteous and helpful to the guests and colleagues at all times.

  • Provides adequate/proper tip claim information

Colleague is held accountable for all duties of this job and other duties as assigned

Qualifications:

eXPERIENCE & eDUCATION:

  • High school diploma or equivalent.

  • Prior hospitality experience preferred

  • Prior valet experience preferred

  • At least one-year customer service experience preferred

Job REQUIRMENTS:

  • Must be authorized to work in the United States

  • Must be able to drive a manual transmission

  • Must have valid Driver’s license and meet resort driving standards

  • Must be able to drive guests safely in extreme weather conditions (rain, wind, fog)

  • Must be able to read, write and speak English

  • Must be able to work well under pressure

  • Must be able to accurately follow instructions, both verbally and written

  • Must possesses excellent communication skills

  • Must be professional in appearance and demeanor

  • Ability to work a flexible schedule that may include evenings, weekends and holidays

  • Must have the ability to deal effectively and interact well with the guests and Colleagues

  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

COLLEAGUES who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

Working CONDITIONS:

  • Must be able to work in a variety of weather conditions (rain, wind, fog, heat)

  • Must be able to work indoors or outside

  • Must be able to stand on feet throughout the day

  • Must be able to climb stairs frequently

  • Must be able to frequently lift & carry up to 20 lbs and occasionally lift up to 75 lbs; such lifting to including carrying weight up and down stairs

  • Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis.

  • Must be able to run short distances up to 250 meters throughout day to retrieve cars.

Primary Location: US-SC-Isle of Palms

Organization: Wild Dunes Resort

Pay Basis: Hourly

Job Level: Full-time

Job: Guest Services

Req ID: ISL000489

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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