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Hyatt Boardwalk Inn/ Village Housekeeping Quality Assurance Inspector in ISLE OF PALMS, South Carolina

Description:

Summary: The Boardwalk Inn/ Village Housekeeping Inspector ensures that the overall unit cleanliness is at acceptable standards for the arrival and occupancy by Wild Dunes Resort guests. S/he is responsible for the inspection of housekeeping and engineering performance in homes and villas. S/he is responsible for transportation of housekeeping staff and supplies. S/he will assist in maintain the AAA Four Diamond Standards.

The Boardwalk Inn/ Village Housekeeping Inspector shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Essential job Functions:

  • Performs ongoing qualityinspections of units and takes corrective action as needed to addressquality deficiencies

  • Inspects VIP units prior toarrivals

  • Ensures all housekeepingequipment is in proper working order

  • Works with Director ofHousekeeping to order supplies and equipment

  • Knows all safety andemergency procedures and their role in assisting during these times

  • Adhere to strict departmentand resort attendance policies

  • Perform ongoing qualityinspections of units and take corrective action as needed to addressquality deficiencies particularly in regard to housekeeping issues.

  • Follow-up on unit inspections forcorrective action as needed.

  • Coordinate daily operationalneeds with front office and Boardwalk Inn/ Village staff.

  • Perform minor and generalmaintenance functions as required.

  • Follows through on lost and foundprocedures. No articles shall be removed from occupied rooms.

  • Maintains constant awareness ofsafety issues(such as leaky faucets or toilets, loosetile, broken windowpanes, missing nuts or screws, beds needing repair,etc.)Reportsall safety incidents to on-duty supervisor.

  • Reports to work on time andaccording to posted schedule, maintains accurate time records and followsproper standards for issuance of rooms

  • Offers warm and sincerewelcome/farewell for all guests of Wild Dunes Resort including use ofguest name & good eye contact with each guest

  • Maintains an up to date workingknowledge of all resort amenities as well as any special events

  • Interacts with resort staff in aprofessional manner, assisting other departments with necessary information

  • Communicates all pertinentinformation to the housekeeping team

  • Maintains a professionalappearance. Follows all Wild Dunes Resort dress code standards.

  • Remains alert, courteous andhelpful to the guests and colleagues at all times.

  • Acts with responsibility towardsall company property, supplies and equipment.

  • Attendall monthly and required resort meetings

  • Maintains a professionalappearance. Follows all Wild Dunes Resort dress code standards.

  • Remains alert, courteous andhelpful to the guests and colleagues at all times.

Colleague is heldaccountable for all duties of this job and other duties as assigned.

Qualifications:

Experience & Education:

  • High school diploma or equivalentpreferred

  • Prior housekeeping/custodialexperience preferred

  • Prior hospitality experiencepreferred

  • At least one-year customerservice experience preferred

Job Requirements:

  • Must be authorized to work in TheUnited States

  • Must have a valid driver licenseand meet company driving standards

  • Must have excellent phoneetiquette

  • Must be able to read, write andspeak English

  • Must have strong computer skills

  • Must be able to work in a fast-pacedenvironment

  • Must be highly detailedorientated

  • Must have strong workingknowledge of Microsoft Office programs

  • Must have exceptional detail infollow-up

  • Must be able to work well underpressure

  • Must be able to accurately followinstructions, both verbally and written

  • Must possesses excellentcommunication skills

  • Must be professional inappearance and demeanor

  • Must have excellent listeningskills

  • Must always ensure a teamworkenvironment

  • Ability to work a flexibleschedule that may include evenings, weekends and holidays

  • Must have the ability to dealeffectively and interact well with the guests and Colleagues

  • Must have the ability to resolveproblems/conflicts in a diplomatic and tactful manner

  • Must have a passion for creatingan exceptional experience for all guests

Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

Working Conditions:

  • Must be able to stand on feetthroughout the shift, with intermittent periods of walking;

  • Must be able to occasionallylift, carry, push & pull up to 50 lbs with assistance;

  • Must be able to perform simplegrasping, fine manipulation, and repetitive hand & arm movementsfrequently, and squeezing & overhead reaching occasionally.

  • Must be able to bend, squat,crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;

  • While primarily an indoor job,must be able to walk outside in a variety of weather conditions (rain,wind, heat);

  • Must be able to climb stairsoccasionally, both indoors and outside in a variety of weather conditions(rain, wind, heat).

WildDunes is an Affirmative Action / Equal Opportunity Employer and offers equalemployment opportunity to all, based upon individual merit and does notdiscriminate on the basis of race, color, religion, national origin, sex,gender, age, disability status, protected veteran status or any other protectedclass or category."

Primary Location: US-SC-Isle of Palms

Organization: Wild Dunes Resort

Pay Basis: Hourly

Job Level: On-call/Casual

Job: Housekeeping/Laundry

Req ID: ISL000330

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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