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Hyatt Coastal Provisions Server in ISLE OF PALMS, South Carolina

Description:

Summary : The Server is responsible for ensuring the standards of service in assigned food and beverage outlets. S/he will take orders, deliver food, drinks and other items to guests. The Server will act as a liaison between the kitchen and guests. S/he will assist with maintaining the AAA Four Diamond standards andshall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Essential job Functions:

  • Adheresto the steps of service using the service standards manual

  • Takesguests orders using seat numbers and appropriate order taking sheets

  • Entersorders accurately into POS systems

  • Familiarizeshim/herself with all menus including three meal periods, lounge menu, wineand beverage lists

  • Resetsdining room according to meal period and table needs

  • Performsfood & beverage preparation duties such as preparing condiments,brewing coffee and ensuring work stations are stocked

  • Followsall proper bookkeeping and cash handling procedures

  • Ensuresall opening, on-going and closing side work is complete and signed off bya manager on duty

  • Servesfood and beverages to guests

  • Informsand promotes guests of daily/nightly specials

  • Checksguests’ identification to ensure minimum age requirement for consumptionof alcoholic beverages

  • Removesdishes, glasses, silverware or other item from tables and countertops andtakes them to the kitchen for proper sanitation

  • Answersquestions and/or makes recommendations on menus items

  • Cleanstables and/or counters & seats after guests are finished

  • Explainshow various menu items are prepared, describing cooking methods andingredients

  • Takesinto consideration any special request, dietary issues made by the guest

  • Performsfood preparation duties such as preparing salads, appetizers, cold dishes,portioning desserts and brewing coffee

  • Providesgeneral resort information for guests

  • Offerswarm and sincere welcome/farewell for all guests of Wild Dunes Resortincluding use of guest name & good eye contact with each guest

  • Maintainsan up to date working knowledge of all resort amenities as well as anyspecial events

  • Interactswith resort staff in a professional manner, assisting other departmentswith necessary information

  • Up sellsother resort services and amenities to guests

  • Describesand recommends wine pairings to guests

  • Bringswine selections to tables with appropriate glasses and pours the wine forguests

  • Ensuresfinal quality check on food and beverage prior to serving guests

  • Monitorsassigned tables for customer satisfaction, quality and additional service

  • Accuratelyprepares guest bills and provides in a timely manner and ensures accuratepayment is received

  • Accuratelyreports tips & shift times in the appropriate location at the end ofeach shift

  • Addressesany guest issue promptly and with concern

  • Providesassistance to restaurant staff as needed

  • Attendsmonthly mandatory department meetings and appropriate resort and divisionmeetings

  • Maintainsconstant awareness of safety issues, (i.e. broken glass, frayed electricalcords, leaks, broken locks and suspicious persons). Reports all safetyincidents to on-duty supervisor.

  • Actswith responsibility towards all company property, supplies and equipment.

  • Maintainsa professional appearance. Follows all Wild Dunes Resort dress codestandards.

Colleagueis held accountable for all duties of this job and other duties as assigned.

Qualifications:

Experience & Education:

  • Highschool diploma or equivalent

  • Priorhospitality experience preferred

  • At leastone-year high volume restaurant serving experience preferred

  • At leastone-year food & beverage experience preferred

  • At least6 months POS system experience preferred

  • Adequatewine, beer and mixed drink knowledge preferred

Job Requirements:

  • Must beauthorized to work in the United States

  • Must beable to read, write and speak English

  • Must beat least 18 years of age

  • Must beable to accurately follow instructions, both verbally and written

  • Mustpossesses excellent communication and listening skills

  • Must beprofessional in appearance and demeanor

  • Must beable to work under pressure and in a fast-paced environment

  • Mustalways ensure a teamwork environment

  • Abilityto work a flexible schedule that may include evenings, weekends andholidays

  • Musthave the ability to deal effectively and interact well with the guests andColleagues

  • Musthave the ability to resolve problems/conflicts in a diplomatic and tactfulmanner

  • Musthave a passion for creating an exceptional experience for all guests.

Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

Working Conditions:

  • Must be able to stand and walk throughout the shift

  • Must beable to frequently lift and carry up to 25 lbs at shoulder height;

  • Must beable to occasionally push/pull up to 75 lbs

  • Must beable to perform simple grasping, fine manipulation, overhead reaching, andrepetitive hand & arm movements frequently; and squeezing occasionally

WildDunes is an Affirmative Action / Equal Opportunity Employer and offers equalemployment opportunity to all, based upon individual merit and does notdiscriminate on the basis of race, color, religion, national origin, sex,gender, age, disability status, protected veteran status or any other protectedclass or category.

Primary Location: US-SC-Isle of Palms

Organization: Wild Dunes Resort

Pay Basis: Hourly

Job Level: Full-time

Job: Bars/Restaurants/Outlets

Req ID: ISL000416

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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