Hyatt Night Audit in ISLE OF PALMS, South Carolina
Summary: The Overnight Front Desk Agent often provides the first point of contact for guests and is responsible for creating an excellent first impression. S/he is responsible for guest registration, room assignments and key control responsibilities. The Front Desk Agent will maintain the AAA Four Diamond standards.
The Front Desk Agent shall always strive to provide exceptional service to both internal and external guests. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Essential job Functions:
Offers warm and sincere welcome/farewell for all guests of WildDunes Resort
Register guests upon arrival in accordancewith AAA 4 Diamond Standards
Promote and sell special hotel programs andupgrades when appropriate.
Thoroughly complete all guest transactions
Provide guest with Guest Connection card atcheck in completion
Arranges bell service for guests
Goes above and beyond to exceed guest expectations to create amemorable guest experience
Completes daily check list and tasks
Performs Night Audit
Maintains accurate records of room availability
Maintains house bank
Must help keep front desk and all Colleagueareas clean
Attendall monthly departmental and resort required meetings
Maintains discretion and security for the resort andour guests
Maintains constant awareness of safety issues, (i.e. broken glass,frayed electrical cords, leaks, broken locks and suspicious persons)
Reports all safety incidents to on-duty supervisor.
Assists with guest issues
Acts with responsibility towards all company property, suppliesand equipment.
Maintains a professional attitude and appearance per Wild DunesResort dress code standards
Promotes Wild Dunes outlets first overany other off-site outlet.
Provide professional communication viatelephone, e-mail and written form
Communicates with all departments regardingany special needs a guest may have
Communicates all pertinent information to the Front OfficeLeadership Team
Provides general resort information for guests.
Knowledge of daily events and gatherings on property
General knowledge of the City ofCharleston and surrounding area
Colleague is held accountable for allduties of this job and other duties as assigned
Experience & Education:
High school diploma or equivalent
Prior hospitality experience preferred
At least one year customer service experience in a high volumesetting preferred
Experience in a Four-Diamond qualityorganization preferred
Knowledge inproperty management systems is a highly desirable
Must be authorized to work in the United States
Must have excellent phone etiquette
Must be able to read, write, and speak English
Must have strong computer skills
Must have strong working knowledge of Microsoft Office programs
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally andwritten
Must be highly detailed orientated
Must be able to work in a fast-paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Effective conflict resolution skills
Ability to work a flexible schedule that may include weekends andholidays
Must have the ability to deal effectively and interact well withthe guests and Colleagues
Must have the ability to resolve problems/conflicts in adiplomatic and tactful manner
Must have a passion for creating an exceptional experience for allguests
Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Must be ableto stand on feet throughout the shift, with intermittent periods of walking
Must be ableto occasionally lift, carry, push & pull up to 50 lbs with assistance
Must be ableto perform simple grasping, fine manipulation, and repetitive hand & armmovements frequently, and squeezing & overhead reaching occasionally.
Must be ableto bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on anoccasional basis
Whileprimarily an indoor job, must be able to walk outside in a variety of weatherconditions (rain, wind, heat)
Must be ableto climb stairs occasionally, both indoors and outside in a variety of weatherconditions (rain, wind, heat).
Wild Dunes is an Affirmative Action /Equal Opportunity Employer and offers equal employment opportunity to all,based upon individual merit and does not discriminate on the basis of race,color, religion, national origin, sex, gender, age, disability status,protected veteran status or any other protected class or category.
Primary Location: US-SC-Isle of Palms
Organization: Wild Dunes Resort
Pay Basis: Hourly
Job Level: Full-time
Req ID: ISL000326
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.