Hyatt Resort Restaurant Attendant in ISLE OF PALMS, South Carolina
Summary: The Restaurant Attendant will be responsible for preparing quality food orders in a timely manner daily. S/he will be responsible for creating an excellent first impression as well as providing exceptional customer service. The Restaurant Attendant will assist in maintaining the AAA Four Diamond Standards. The Restaurant Attendant shall always strive to provide exceptional service to both internal and external guests. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Experience & Education:
Taking guest orders
Ensure the orders are prepared within a timelymanner
Assist in preparation of food
Cleans and resets tables as needed
Ensures guests are comfortable and welcome ifrequired to wait
Maintains cleanliness of counter tops, work/foodstations, tables, the outlet appearance
Answers restaurant telephone, responding to guests’questions in a professional manner
Attends mandatory monthly department meetingsappropriate resort and division meetings
Familiarizes him/herself with menu
Answers questions and/or makes recommendations onmenus as needed
Assistsservers with monitoring assigned tables for customer satisfaction, qualityand additional service
Provides general resort information for guests
Offers warm and sincere welcome/farewell for allguests of Wild Dunes Resort including use of guest name & good eye contactwith each guest
Maintains an up to date working knowledge of allresort amenities as well as any special events
Interacts with resort staff in a professionalmanner, assisting other departments with necessary information
Up sells other resort services and amenities toguests
Addresses any guest issue promptly and with concern
Offers guests assistance resort directions,activity suggestions, etc.
Helps other colleagues as needed
Maintains constant awareness of safety issues,(i.e. broken glass, frayed electrical cords, leaks, broken locks and suspiciouspersons). Reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all companyproperty, supplies and equipment.
Maintains a professional appearance. Follows allWild Dunes Resort dress code standards.
Remains alert, courteous and helpful to the guestsand colleagues always.
Colleague is held accountable for all duties of this job and otherduties as assigned.
Experience & Education:
High school education required
Oneyear food and beverage experience preferred
At least six months customer service experiencepreferred
Must be flexible to work in other outlets and beopen to cross
Must be authorized to work in the United States
Must be able to read, write and speak English
Must be at least 16 years of age
Must be able to accurately follow instructions,both verbally and written
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Must be able to work under pressure
Must have strong computer skills
Must be able to work in a fast-paced environment
Must have excellent listening skills
Ability to work a flexible schedule that mayinclude evenings, weekends and holidays
Must have the ability to deal effectively andinteract well with the guests and Colleagues
Must have the ability to resolve problems/conflictsin a diplomatic and tactful manner
Must have a passion for creating an exceptionalexperience for all guests
Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Mustbe able to work in a variety of weather conditions (rain, wind, sun, heat)
Mustbe able to work indoors or outside
Mustbe able to stand on feet and walk throughout the day
Mustbe able to climb stairs and walk on uneven surfaces on an occasional basis
Mustbe able to frequently lift and carry up to 25 lbs at shoulder height
Mustbe able to bend, squat, push, pull frequently
Must be able to perform simple grasping, finemanipulation, and repetitive hand & arm movements frequently; squeezing andoverhead reaching occasionally
Wild Dunes is an AffirmativeAction / Equal Opportunity Employer and offers equal employment opportunity toall, based upon individual merit and does not discriminate on the basis ofrace, color, religion, national origin, sex, gender, age, disability status,protected veteran status or any other protected class or category.
Primary Location: US-SC-Isle of Palms
Organization: Wild Dunes Resort
Pay Basis: Hourly
Job Level: Seasonal
Req ID: ISL000291
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.