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Hyatt Resort Restaurant Attendant in ISLE OF PALMS, South Carolina

Description:

Summary: The Restaurant Attendant will be responsible for preparing quality food orders in a timely manner daily. S/he will be responsible for creating an excellent first impression as well as providing exceptional customer service. The Restaurant Attendant will assist in maintaining the AAA Four Diamond Standards. The Restaurant Attendant shall always strive to provide exceptional service to both internal and external guests. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Experience & Education:

  • Taking guest orders

  • Ensure the orders are prepared within a timelymanner

  • Assist in preparation of food

  • Cleans and resets tables as needed

  • Ensures guests are comfortable and welcome ifrequired to wait

  • Maintains cleanliness of counter tops, work/foodstations, tables, the outlet appearance

  • Answers restaurant telephone, responding to guests’questions in a professional manner

  • Attends mandatory monthly department meetingsappropriate resort and division meetings

  • Familiarizes him/herself with menu

  • Answers questions and/or makes recommendations onmenus as needed

  • Assistsservers with monitoring assigned tables for customer satisfaction, qualityand additional service

  • Provides general resort information for guests

  • Offers warm and sincere welcome/farewell for allguests of Wild Dunes Resort including use of guest name & good eye contactwith each guest

  • Maintains an up to date working knowledge of allresort amenities as well as any special events

  • Interacts with resort staff in a professionalmanner, assisting other departments with necessary information

  • Up sells other resort services and amenities toguests

  • Addresses any guest issue promptly and with concern

  • Offers guests assistance resort directions,activity suggestions, etc.

  • Helps other colleagues as needed

  • Maintains constant awareness of safety issues,(i.e. broken glass, frayed electrical cords, leaks, broken locks and suspiciouspersons). Reports all safety incidents to on-duty supervisor.

  • Acts with responsibility towards all companyproperty, supplies and equipment.

  • Maintains a professional appearance. Follows allWild Dunes Resort dress code standards.

  • Remains alert, courteous and helpful to the guestsand colleagues always.

Colleague is held accountable for all duties of this job and otherduties as assigned.

Qualifications:

Experience & Education:

  • High school education required

  • Oneyear food and beverage experience preferred

  • At least six months customer service experiencepreferred

Job Requirements:

  • Must be flexible to work in other outlets and beopen to cross

  • Must be authorized to work in the United States

  • Must be able to read, write and speak English

  • Must be at least 16 years of age

  • Must be able to accurately follow instructions,both verbally and written

  • Must possesses excellent communication skills

  • Must be professional in appearance and demeanor

  • Must always ensure a teamwork environment

  • Must be able to work under pressure

  • Must have strong computer skills

  • Must be able to work in a fast-paced environment

  • Must have excellent listening skills

  • Ability to work a flexible schedule that mayinclude evenings, weekends and holidays

  • Must have the ability to deal effectively andinteract well with the guests and Colleagues

  • Must have the ability to resolve problems/conflictsin a diplomatic and tactful manner

  • Must have a passion for creating an exceptionalexperience for all guests

Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

Working Conditions:

  • Mustbe able to work in a variety of weather conditions (rain, wind, sun, heat)

  • Mustbe able to work indoors or outside

  • Mustbe able to stand on feet and walk throughout the day

  • Mustbe able to climb stairs and walk on uneven surfaces on an occasional basis

  • Mustbe able to frequently lift and carry up to 25 lbs at shoulder height

  • Mustbe able to bend, squat, push, pull frequently

  • Must be able to perform simple grasping, finemanipulation, and repetitive hand & arm movements frequently; squeezing andoverhead reaching occasionally

Wild Dunes is an AffirmativeAction / Equal Opportunity Employer and offers equal employment opportunity toall, based upon individual merit and does not discriminate on the basis ofrace, color, religion, national origin, sex, gender, age, disability status,protected veteran status or any other protected class or category.

Primary Location: US-SC-Isle of Palms

Organization: Wild Dunes Resort

Pay Basis: Hourly

Job Level: Seasonal

Job: Bars/Restaurants/Outlets

Req ID: ISL000291

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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