Hyatt Resort Restaurant Server Assistant in ISLE OF PALMS, South Carolina
Summary : The Server Assistant is responsible for clearing and resetting tables as well as assisting food servers in providing exceptional service to guests. S/he assists with clearing tables, refilling water, serving bread, and restocking clean plates, silverware, and glassware. The Server Assistant will assist to maintain the AAA Four Diamond Standards. The Server Assistant shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Essential job Functions:
Clearsand resets tables according to specifications of restaurant standards
Adheresto steps of service using the service standards manual
Ensurestables are pre-bussed throughout shift
Removesplates and silverware from table as guests are finished
Ensuressilverware is polished and china and glassware is not chipped
Worksdiligently to avoid breakage and loss
Keepsrefillable beverages always full
Notifiesserver when brining coffee, tea or other beverages to tables to ensureproper charges
Completesall opening, on-going and closing side work and manager on duty as signedoff on work
Stocks/restockswork stations with appropriate glasses, plates and saucers
Informsserver of any potential guest issues
Removesdishes, glasses, silverware or other item from tables and countertops andtakes them to the kitchen for proper sanitation
Providesgeneral resort information for guests
Offerswarm and sincere welcome/farewell for all guests of Wild Dunes Resortincluding use of guest name & good eye contact with each guest
Maintainsan up to date working knowledge of all resort amenities as well as anyspecial events
Interactswith resort staff in a professional manner, assisting other departmentswith necessary information
Up sellsother resort services and amenities to guests
Familiarizeshim/herself with all menus
Attendsmandatory monthly department meetings and appropriate resort and divisionmeetings
Answersquestions and/or makes recommendations on menu items
Performsfood preparation duties such as bread & butter set-ups, condimentpreparation, filling water & iced tea pitchers and any other prep asneeded
Verifiesthe table positions are correct; and the floor around the tables is cleanand free of debris
Assistsservers with monitoring tables for customer satisfaction, quality andadditional service
Addressesany guest issue promptly and with concern
Providesassistance to resort staff as needed
Maintainsconstant awareness of safety issues, (i.e. broken glass, frayed electricalcords, leaks, broken locks and suspicious persons). Reports all safetyincidents to on-duty supervisor.
Actswith responsibility towards all company property, supplies and equipment
Maintainsa professional appearance. Follows all Wild Dunes Resort dress codestandards.
Remainsalert, courteous and helpful to the guests and colleagues at all times
Colleagueis held accountable for all duties of this job and other duties as assigned.
Experience & Education:
Highschool education required
Priorfood and beverage experience preferred
At leastsix months customer service experience preferred
Must beauthorized to work in the United States
Must beat least 16 years of age
Must beable to read, write and speak English
Must beable to accurately follow instructions, both verbally and written
Mustpossesses excellent communication skills
Must beprofessional in appearance and demeanor
Must be ableto work under pressure
Must beable to work in a fast-paced environment
Musthave excellent listening skills
Mustalways ensure a teamwork environment
Abilityto work a flexible schedule that may include evenings, weekends andholidays
Musthave the ability to deal effectively and interact well with the guests andColleagues
Musthave the ability to resolve problems/conflicts in a diplomatic and tactfulmanner
Musthave a passion for creating an exceptional experience for all guests
Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Must beable to stand and walk throughout the shift
Must beable to frequently lift and carry up to 25 lbs at shoulder height; andoccasionally lift and carry up to 50 lbs.
Must beable to occasionally push/pull up to 75 lbs
Must beable to perform simple grasping, fine manipulation, overhead reaching, andrepetitive hand & arm movements frequently; and squeezing occasionally
WildDunes is an Affirmative Action / Equal Opportunity Employer and offers equalemployment opportunity to all, based upon individual merit and does not discriminateon the basis of race, color, religion, national origin, sex, gender, age,disability status, protected veteran status or any other protected class orcategory.
Primary Location: US-SC-Isle of Palms
Organization: Wild Dunes Resort
Pay Basis: Hourly
Job Level: Seasonal
Req ID: ISL000297
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.