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Hyatt Resort Restaurant Server Assistant in ISLE OF PALMS, South Carolina

Description:

Summary : The Server Assistant is responsible for clearing and resetting tables as well as assisting food servers in providing exceptional service to guests. S/he assists with clearing tables, refilling water, serving bread, and restocking clean plates, silverware, and glassware. The Server Assistant will assist to maintain the AAA Four Diamond Standards. The Server Assistant shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Essential job Functions:

  • Clearsand resets tables according to specifications of restaurant standards

  • Adheresto steps of service using the service standards manual

  • Ensurestables are pre-bussed throughout shift

  • Removesplates and silverware from table as guests are finished

  • Ensuressilverware is polished and china and glassware is not chipped

  • Worksdiligently to avoid breakage and loss

  • Keepsrefillable beverages always full

  • Notifiesserver when brining coffee, tea or other beverages to tables to ensureproper charges

  • Completesall opening, on-going and closing side work and manager on duty as signedoff on work

  • Stocks/restocksappropriate linens

  • Stocks/restockswork stations with appropriate glasses, plates and saucers

  • Informsserver of any potential guest issues

  • Removesdishes, glasses, silverware or other item from tables and countertops andtakes them to the kitchen for proper sanitation

  • Providesgeneral resort information for guests

  • Offerswarm and sincere welcome/farewell for all guests of Wild Dunes Resortincluding use of guest name & good eye contact with each guest

  • Maintainsan up to date working knowledge of all resort amenities as well as anyspecial events

  • Interactswith resort staff in a professional manner, assisting other departmentswith necessary information

  • Up sellsother resort services and amenities to guests

  • Familiarizeshim/herself with all menus

  • Attendsmandatory monthly department meetings and appropriate resort and divisionmeetings

  • Answersquestions and/or makes recommendations on menu items

  • Performsfood preparation duties such as bread & butter set-ups, condimentpreparation, filling water & iced tea pitchers and any other prep asneeded

  • Verifiesthe table positions are correct; and the floor around the tables is cleanand free of debris

  • Assistsservers with monitoring tables for customer satisfaction, quality andadditional service

  • Addressesany guest issue promptly and with concern

  • Providesassistance to resort staff as needed

  • Maintainsconstant awareness of safety issues, (i.e. broken glass, frayed electricalcords, leaks, broken locks and suspicious persons). Reports all safetyincidents to on-duty supervisor.

  • Actswith responsibility towards all company property, supplies and equipment

  • Maintainsa professional appearance. Follows all Wild Dunes Resort dress codestandards.

  • Remainsalert, courteous and helpful to the guests and colleagues at all times

Colleagueis held accountable for all duties of this job and other duties as assigned.

Qualifications:

Experience & Education:

  • Highschool education required

  • Priorfood and beverage experience preferred

  • At leastsix months customer service experience preferred

Job Requirements:

  • Must beauthorized to work in the United States

  • Must beat least 16 years of age

  • Must beable to read, write and speak English

  • Must beable to accurately follow instructions, both verbally and written

  • Mustpossesses excellent communication skills

  • Must beprofessional in appearance and demeanor

  • Must be ableto work under pressure

  • Must beable to work in a fast-paced environment

  • Musthave excellent listening skills

  • Mustalways ensure a teamwork environment

  • Abilityto work a flexible schedule that may include evenings, weekends andholidays

  • Musthave the ability to deal effectively and interact well with the guests andColleagues

  • Musthave the ability to resolve problems/conflicts in a diplomatic and tactfulmanner

  • Musthave a passion for creating an exceptional experience for all guests

Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

Working Conditions:

  • Must beable to stand and walk throughout the shift

  • Must beable to frequently lift and carry up to 25 lbs at shoulder height; andoccasionally lift and carry up to 50 lbs.

  • Must beable to occasionally push/pull up to 75 lbs

  • Must beable to perform simple grasping, fine manipulation, overhead reaching, andrepetitive hand & arm movements frequently; and squeezing occasionally

WildDunes is an Affirmative Action / Equal Opportunity Employer and offers equalemployment opportunity to all, based upon individual merit and does not discriminateon the basis of race, color, religion, national origin, sex, gender, age,disability status, protected veteran status or any other protected class orcategory.

Primary Location: US-SC-Isle of Palms

Organization: Wild Dunes Resort

Pay Basis: Hourly

Job Level: Seasonal

Job: Bars/Restaurants/Outlets

Req ID: ISL000297

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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