Hyatt Events Sales Manager in JAKARTA, Indonesia
Main Duties and Responsibilities * To achieve and exceed forecasted revenue figures in Events, MICE / Group, and contribute to Food and Beverage, and all other revenue departments. * To ensure that the Sales activities are aligned with the Events Sales and Marketing Strategy, and that the Hotel Actions have been implemented where appropriate. * To represent the Events function on different meetings in the absence of the Director of Events * To ensure Event files and systems to have correct booking procedures, including group room and meeting programme history, sales call activities, contractual agreements, room block analysis, credit and payment documents, maximize the usage of Envision, Social Table, Opera etc. * Proactively provide individual contracted for Corporate, MICE / Group, Wedding and Social Events and to follow up on their production. * Oversees customer experiences from file turnover through the post event phase until turnover back to sales. * Proactively identifies operational challenges associated with group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions. * Leads pre-event and post-event meetings for assigned groups. * Provide BEO and Group Resume Order * Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc). * Manages group room blocks and meeting space for assigned groups. * Adheres to all standards, policies, and procedures. * Integrates current trends in the meetings & special events industry. * Performs other duties as assigned to meet business needs. * Ensure that guest inquiries or quotation are reply within proper time line (24 hours) * To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Keeping the respective Head of Department aware. * Follows through on inquiries, requests, and complaints. * Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event. * Acts as liaison between hotel and customer throughout the event process (pre-event, event, post-event). Makes presence known to customer at all times during this process. Is available to solve problems and/or suggest alternatives to previous arrangements. * Greets customer during the event phase and hands-off to the operations team for the execution of details. * Sets a positive example for guest relations. * Participates in customer site inspections and assists with the sales process when necessary. * Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints. * Actively pursues self-development. * Discusses problems immediately with others before they are forgotten or get out of control. * Explains own rationale and thought processes to help employees improve their skills. * Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area * Acts independently to improve and increase skills and knowledge. * Demonstrates an awareness of personal strengths and areas for professional improvement. * Shares learning, innovations, and best practices with others. * Is willing to learn from others. * Performs all technical/procedural requirements of the job
Primary Location: ID-JW-Jakarta
Organization: Park Hyatt Jakarta
Job Level: Full-time
Job: Catering/Event Planning
Req ID: JAK000128
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.