Hyatt Events Sales Manager in JAKARTA, Indonesia
Main Duties and Responsibilities
To achieve and exceed forecasted revenue figures inEvents, MICE / Group, and contribute to Food and Beverage, and all otherrevenue departments.
To ensure that the Sales activities are alignedwith the Events Sales and Marketing Strategy, and that the Hotel Actions havebeen implemented where appropriate.
To represent the Events function on differentmeetings in the absence of the Director of Events
To ensure Event files and systems to have correctbooking procedures, including group room and meeting programme history, salescall activities, contractual agreements, room block analysis, credit andpayment documents, maximize the usage of Envision, Social Table, Opera etc.
Proactively provide individual contracted forCorporate, MICE / Group, Wedding and Social Events and to follow up on theirproduction.
Oversees customer experiences from file turnoverthrough the post event phase until turnover back to sales.
Proactively identifies operational challengesassociated with group and works with the hotel staff and customer to solvethese challenges and/or develop alternative solutions.
Leads pre-event and post-event meetings forassigned groups.
Provide BEO and Group Resume Order
Facilitates various meetings as necessary (BanquetEvent Order meeting, block review, etc).
Manages group room blocks and meeting space forassigned groups.
Adheres to all standards, policies, andprocedures.
Integrates current trends in the meetings &special events industry.
Performs other duties as assigned to meet businessneeds.
Ensure that guest inquiries or quotation are replywithin proper time line (24 hours)
To handle all guest and internal customercomplaints and inquiries in a courteous and efficient manner, following throughto make sure problems are resolved satisfactorily. Keeping the respective Headof Department aware.
Follows through on inquiries, requests, andcomplaints.
Coordinates and communicates verbally and inwriting with customer (internal and external) regarding event details. Follows up with customer post-event.
Acts as liaison between hotel and customerthroughout the event process (pre-event, event, post-event). Makes presence known to customer at all timesduring this process. Is available tosolve problems and/or suggest alternatives to previous arrangements.
Greets customer during the event phase andhands-off to the operations team for the execution of details.
Sets a positive example for guest relations.
Participates in customer site inspections andassists with the sales process when necessary.
Interacts with guests to obtain feedback onproduct quality and service levels.Effectively responds to and handles guest problems and complaints.
Actively pursues self-development.
Discusses problems immediately with others before they are forgotten orget out of control.
Explains own rationale and thought processes to help employees improvetheir skills.
Actively pursues learning and self-development to enhance personal,professional and business growth; shares learning; demonstrates depth ofknowledge in technical or specialized area
Acts independently to improve and increase skills and knowledge.
Demonstrates an awareness of personal strengths and areas forprofessional improvement.
Shares learning, innovations, and best practices with others.
Is willing to learn from others.
Performs all technical/procedural requirements ofthe job
Primary Location: ID-JW-Jakarta
Organization: Park Hyatt Jakarta
Job Level: Full-time
Job: Catering/Event Planning
Req ID: JAK000128
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.