Hyatt Executive Chef in JAKARTA, Indonesia
Customer Service •To ensure that all guest contact culinary associates deliver the brand promise and provide exceptional guest service at all times. •To ensure that associates also provide excellent service to internal customers as appropriate. •To spend time in culinary areas observing associate-guest/associate-internal customer interaction, working through Heads of Department to coach associates as necessary. •To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Financial •To maximise associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. •To ensure that each profit centre (e.g. Outlet, Banquets) is operated in line with maximising profit while delivering on the brand promise. •To ensure that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest. •To assist in the preparation of the Annual Business Plan for Food and Beverage. •To strategically analyse business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate. •To proactively manage costs based on key performance indicators, working through the respective Heads of Department as appropriate. •To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information •To assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets. •To assist with the input of product specifications, recipes and other data as required, supporting the smooth operation of Materials Management and Cost Audit functions.
Marketing •To assist in the preparation, utilisation and update of an Annual Marketing Plan, broken down as necessary by department. •To constantly evaluate local, national and international market trends, vendors and other hotel/restaurant operations to make sure that the hotel’s own operations remain competitive and cutting edge. •To look for Marketing and Public Relations opportunities to increase awareness and ultimately business.
Operational •To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. •To monitor all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary. •To make sure that all Touches of Hyatt and the Food and Beverage Top 20 are implemented. •To feedback the results of the Consumer Audit and to ensure that the relevant changes are implemented. •To encourage associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. •To work closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. •To make sure that culinary associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. •To make sure that all associates are up to date with the availability of seasonal and new products on the market. •To taste and monitor the food products served throughout the operation, providing feedback where appropriate. •To work with the Materials Manager in the procurement of the best product for the best price and in the management of the relevant areas of the Commissary Kitchen.
•To work closely with the Stewarding Manager to ensure that hygiene standards are maintained and that operating equipment is cared for to maximise its useful life and to minimise breakage. •To oversee the quality and variety of food and beverages served in the Associate Restaurant, ensuing that this outlet is operated to the same standard as any other outlet.
Personnel •To oversee and assist in the recruitment and selection of all culinary associates. To make sure that Outlet Chefs follow hotel guidelines when recruiting and use a competency-based approach to selecting their associates. •To oversee the punctuality and appearance of all culinary associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. •To maximise the effectiveness of Heads of Department by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. •To conduct annual Performance Development Discussions with Heads of Department and to support them in their professional development goals. To ensure that they in turn conduct annual Performance Development Discussions with their associates. •To ensure that each Head of Department plans and implements effective training programmes for their associates in coordination with the Training Manager and their Departmental Trainers. •To support the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. •To ensure that all associates have a complete understanding of and adhere to associate rules and regulations. •To ensure that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. •To feedback the results of the Associate Opinion Survey and to ensure that the relevant changes are implemented.
Primary Location: ID-JW-Jakarta
Organization: Grand Hyatt Jakarta
Job Level: Full-time
Req ID: JAK000112
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.