Hyatt Housekeeping Manager in JAKARTA, Indonesia
Customer Service •To ensure that all Housekeeping employees deliver the brand promise and provide exceptional guest service at all times. •To ensure that Housekeeping employees also provide excellent service to internal customers as appropriate. •To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Financial •To approve all purchase requests and invoices for Housekeeping related expenses. •To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. •To ensure that Housekeeping operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators. •To assist in the preparation of the Annual Business Plan for Rooms. •To assist in monthly reforecasting, as appropriate. •To ensure that all relevant hotel, company and local rules, policies and regulations are adhered to.
Operational •To be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, uniforms, etc. •To communicate with the Materials department to ensure the timely ordering and receipt of additional stock as required. •To carry out inventory-taking of supplies and operating equipment as required by the Finance Department. •To communicate with the florist for hotel flower arrangements, ensuring their proper arrangement and maintenance. •To communicate with and supervise the hotel’s contracted pest-control and other contracted companies to ensure that effective programmes are instituted and maintained. •To ensure the cleanliness of guest rooms. •To ensure that no defect or dirty rooms are sold to a guest. •To ensure that public areas are clean and up to standard. •To provide clean and presentable uniforms for all hotel employees. •To assist the Food and Beverage department as necessary by providing decoration materials for special theme parties and other promotions. •To ensure the proper handling and control of lost and found items. •To conduct frequent and thorough inspections of guest rooms and Rooms areas in general, together with the Front Office Manager and Assistant Managers - Housekeeping. •To ensure that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities. •To work closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance. •To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. •To assist in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented. •To respond to the results of the Consumer Audit and ensure that the relevant changes are implemented. •To work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. •To make sure that Housekeeping employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Personnel •To assist in the recruitment and selection of all Housekeeping employees. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees. •To oversee the punctuality and appearance of all Housekeeping employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. •To conduct annual Performance Development Discussions with Housekeeping employees, to support them in their professional development goals. •To plan and implement effective training programmes for all Housekeeping employees in coordination with the Training Manager and Departmental Trainers. •To support Departmental Trainers through ongoing feedback and assistance at monthly meetings. •To develop the skills and effectiveness of all Housekeeping Assistant Managers and Team Leaders through the appropriate training, coaching, and/or mentoring. •To prepare and post weekly work schedules, making sure that they reflect business needs and other key performance indicators. •To encourage employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. •To support the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. •To ensure that employees have a complete understanding of and adhere to employee rules and regulations. •To ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. •To feedback the results of the Employee Opinion Survey and ensure that the relevant changes are implemented.
Primary Location: ID-JW-Jakarta
Organization: Grand Hyatt Jakarta
Job Level: Full-time
Req ID: JAK000114
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.