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Hyatt Information Sytem - Officer in JAKARTA, Indonesia


Main Duties

  • Ensures the proper document afteroutlet setup recipe in the system and menu adding into micros system.

  • Ensuressupport service log is kept in place for further reference / audit evidence.

  • Regularlytrack Computer Assets and update Inventory.

  • Provides theappropriate level of professional, courteous and caring service to otheremployees (internal customers) and other visitors to the division.

  • Handles guest and employee enquiries ina courteous and efficient manner, reporting complaints or problems if noimmediate solution can be found, whilst feeding back a prompt follow up.

  • Maintainspositive guest and colleague interactions with good working relationships.

  • Provides technical assistance, advice to hotel staffs inorder to minimize overhead expenses and human errors in all areas.

  • Authorized users in relation to operationof the hotel’s I.S. system hardware, various modules and supporting personalcomputers.

  • Coordinates timely repair and returns toservice providers any faulty systems or items of equipment.

  • Rebuilds data corrupted by eitherhardware or software faults.

  • Coordinates the timely handling of anysoftware fault reports or enhancement requests.

  • Provides technical assistance to internaland external auditor.

  • Provides feedback tothe IS Manager for the annual Performance Development of IS Officer.

  • Supports theimplementation of The People Philosophy, demonstrating and reinforcing Hyatt’sValues and Culture Characteristics.

  • Complete understandingof and adhere to employee rules and regulations

  • Follow all hotel,company and local rules, policies and regulations relating to fire and hazardsafety, and security.

  • Feedbacktheresults of the EmployeeEngagementSurvey and to ensure that the relevant changes areimplemented.


Primary Location: ID-JW-Jakarta

Organization: Park Hyatt Jakarta

Job Level: Full-time

Job: Administrative

Req ID: JAK000181

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.