Hyatt Information Sytem - Officer in JAKARTA, Indonesia
Main Duties * Ensures the proper document after outlet setup recipe in the system and menu adding into micros system. * Ensures support service log is kept in place for further reference / audit evidence. * Regularly track Computer Assets and update Inventory. * Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division. * Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. * Maintains positive guest and colleague interactions with good working relationships. * Provides technical assistance, advice to hotel staffs in order to minimize overhead expenses and human errors in all areas. * Authorized users in relation to operation of the hotel’s I.S. system hardware, various modules and supporting personal computers. * Coordinates timely repair and returns to service providers any faulty systems or items of equipment. * Rebuilds data corrupted by either hardware or software faults. * Coordinates the timely handling of any software fault reports or enhancement requests. * Provides technical assistance to internal and external auditor. * Provides feedback to the IS Manager for the annual Performance Development of IS Officer. * Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. * Complete understanding of and adhere to employee rules and regulations * Follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. * Feedbackthe results of the EmployeeEngagementSurvey and to ensure that the relevant changes are implemented. x
Primary Location: ID-JW-Jakarta
Organization: Park Hyatt Jakarta
Job Level: Full-time
Req ID: JAK000181
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.