Hyatt Sales Manager - Rooms (Japanese Market) in JAKARTA, Indonesia
Main Duties Administration * Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times. * Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel. * Establishes an efficient trace file to ensure that all business booked is properly tracked. * Submits Sales report to Associate Director of Sales in a timely manner. * Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.
Customer Service * Entertains and conducts hotel inspections to clients whenever required. * Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities. * Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met. * Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner. * Maintains positive guest and colleague interactions with good working relationships.
Financial * Achieves the monthly and annual personal target contributing to the Sales revenue. * Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.
Marketing * Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel. * Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge. * Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.
Operational * Ensures professional sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies. * Carefully plans Sales Calls into defined objectives. * Maintains a detailed knowledge of Hotel facilities, features and services. * Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel. * Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Associate Director of Sales. * Pre-qualifies and targets prospects, utilising Delphi database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share. * Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect. * Meets and greets VIP guests upon arrival/ departure. * Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities. * Entertains and conducts hotel inspections to relevant representatives/ delegates whenever required. * Establishes strong contacts to source for information in regard to planned and up coming functions/ events. * Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy. * Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process. * Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.
Personnel * Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. * Assists in the recruitment and selection of Sales employees if required. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees. * Assists to oversee the punctuality and appearance of Sales employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. * Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. * Assists to conduct annual Performance Development Discussions with employees and to support them in their professional development goals. * Assists to plan and implement effective training programmes for employees in coordination with the Training Manager and Departmental Trainers. * Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. * Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. * Supports the implementation of changes as a result of the Employee Opinion Survey.
Other Duties * Ensures high standards of personal presentation and grooming. * Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organisations, including tour operators and local travel agents. * Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International. * Responds to changes in the Sales function as dictated by the industry, company and hotel. * Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. * Attends training sessions and meetings as and when required. * Carries out any other reasonable duties and responsibilities as assigned.
Core Skills * * *Produces Quality Work The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt’s standards and processes * Achieves Results The ability to identify priorities, solve problems, produce desired results and be accountable for commitments * Promotes Teamwork and Collaboration The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives. * Communicates Effectively The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others. * Shows Initiative and Resourcefulness The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically * Focuses on Customers The ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction
Leadership Profile * Care Hyatt’s higher purpose is based on care. Caring leaders build trust and engagement by cultivating genuine relationships. The capacity to care for one another is one of the strongest of all human traits. At the center of caring is empathy. Leaders exhibit empathy when they connect personally and deeply with those around them.
Serve Serving leaders create success for and through others. Such leaders are motivated by service to the higher purpose, the business and its stakeholders – not by the pursuit of power or personal gain. The success of these leaders is gauged by the success of others. They don’t try to solve all problems or to have all of the answers: they thrive by unleashing others in pursuit of goals. They understand and take direct responsibility for growing the next generation of leaders.
Learn Learning leaders are inspired by learning and they take pride in further developing themselves. They are not afraid of – and they learn from – mistakes and failures. They make the intentional decision to continue to learn and grow throughout their lives, challenging themselves to be and do more, and gaining broader experiences. With their high learning agility and ability to be vulnerable, they reflect on and learn from experience, apply that learning to perform successfully under new or first-time conditions and share their learning, and themselves, with others.
Adapt Adaptive leaders demonstrate agility in the face of continuous change. They anticipate and thrive in changing environments where diversity of thought fosters innovation and creativity. They have the ability to create a climate where individuals can take risk, experiment, and learn from failure: often times with great speed. Adapting leaders constantly think about what changes are needed to stay relevant in the marketplace and to fulfill the organization’s purpose.
Achieve Achieving leaders prioritize and do what is best for the business. They are outcome oriented and understand that superior financial performance benefits all stakeholders. They are bold, strategic and future-oriented. They see the big picture, understand how the different components of a system interconnect and behave over time, and help make sense out of complexity by simplifying. They possess sound judgment and can make quick decisions when needed.
Primary Location: ID-JW-Jakarta
Organization: Grand Hyatt Jakarta
Job Level: Full-time
Req ID: JAK000134
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.