Hyatt Security Manager in JAKARTA, Indonesia
Job Description * * Oversees and assists in the preparation and updates of the Security Departmental Operations Manual. * Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner,following through to ensure problems are resolved satisfactorily. * Maintains positive guest and colleague interactions with good working relationships. * Ensures that all in-house rules and regulations are communicated to employees and implemented. * Assists with the preparation and regular update of the Security Departmental Budget. * Assists with the preparation of the annual Rooms Business Plan ensuring Divisional Objectives fullyaddress business objectives of the hotel and needs of employees. * Ensures that all hotel, company and local rules, policies and regulations relating to financial recordkeeping, money handling and licensing are adhered to, including the timely and accurate reporting offinancial information. * Continuously monitors installed safety devices for emergency readiness and to patrol public areas,restaurants, guest floors, offices, plant rooms and all other areas of the hotel, ensuring safety, securityand comfort of all guests, hotel personnel and property in and around the hotel. * Establishes operational procedures for activities such as fire prevention and firefighting, traffic control,guarding and patrolling physical property, orienting and monitoring of personnel involved with classifiedinformation, and investigation of accidents and criminal acts. * Handles investigation and reports all claims regarding thefts, accidents, injury, property damage,vandalism and trespassing from guests, visitors or hotel personnel with the assistance of local police ifnecessary. * Establishes with the Director Engineering and Training Manager an effective in-house training courseon Security and Fire Prevention. * Ensures that all new employees are briefed and/or trained in Fire Prevention/Fire Fighting proceduresrelevant to their position. * Recruits and selects all Security employees. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees.
Primary Location: ID-JW-Jakarta
Organization: Park Hyatt Jakarta
Job Level: Full-time
Req ID: JAK000115
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.