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Hyatt Guest Services Officer - Guest Contact Center in JEJU, South Korea

Description:

Hyatt is extremely pleased to prepare the opening for the Grand Hyatt Jeju with a new vision of the Grand Hyatt brand in Jeju, reflective of the island’s unique environment, and providing travelers with our first-class integrated resort service and hospitality. The hotel will be one of the largest Hyatt hotels with 1,600 rooms, 14 food and beverage outlets, and approximately 1,200 square meters of meeting space, indoor and outdoor pools, fitness center, two spas (Western and Korean) with a total of eight treatment rooms and a kids club.

General purpose of job is to contribute to the smooth and efficient running of the Guest Contact Center within the Rooms Division.

You will be responsible to provide an excellent and consistent level of service to your customers.

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Qualifications:

To be Successful in This Role, You Will Require to Have;

  • Demonstrate fluency in English and/or Chinese.

  • The ability to speak other languages will be an advantage.

  • Ability to thrive and succeed in a fast-paced, demanding work environment.

  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.

  • Experience in a hotel or a related field preferred.

  • Previous experience in using hotel property management and reservation systems will be an added advantage.

Primary Location: KR-49-Jeju

Organization: Grand Hyatt Jeju

Job Level: Full-time

Job: Guest Service Operations

Req ID: JEJ000484

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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