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Hyatt Lobby Attendant/House Person in KANSAS CITY, Missouri


Serenely located within the historic Kansas City Club building, this premier Kansas City destination seamlessly combines the old-world charm of a historic social club with modern luxury and elegance. Drawing on over 100 years of history as the premier social meeting place, The Hotel Kansas City provides a truly unique setting for memorable events, as well as inventive dining and nightlife.

In addition to the hotel's 144 guest rooms are the Town Company, a three-meal restaurant; El Gold, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event minded guests, there will be 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio.

Job Overview

The Lobby Attendant – House Person position is responsible for creating a clean and comfortable experience for our guest by meticulously maintaining all public areas. This position is focused on the overall cleanliness and appearance of the property both interior and exterior.

Essential Responsibilities

  • Detailed cleaning of sinks, toilets, urinals,mirrors, countertops, walls, vents, and floors with specifically assignedcleaning agents. Dispose of trash.

  • Dust all furniture and pictures, clean allwindows and glass, and vacuum public areas.Sweep and mop public areas.Clean up spills and messes per company standards.

  • Vacuum and dispose of trash in officeareas.

  • Polish fixtures.

  • Clean, sweep, mop, vacuum or shampoocorridors, elevators, stairwells, public areas and storage closets.

  • Clean outside ashtrays. Sweep parking lot, pick up trash andempty trash cans.

  • Clean guest rooms when needed. Assisting Room Attendants as needed(stripping beds, etc.) Remove andempty trash from Room Attendant carts.Remove and empty soiled linen and terry from the bag on the RoomAttendant’s carts.

  • Retrieve and deliver guest room supplies(cots, cribs etc.) as needed to and from laundry or storage areas. Acknowledge and respond appropriately toguest needs and requests.

  • Stocking Room Attendant carts and storageclosets.

  • Assist with deep cleaning projects asneeded that may require the moving of furniture or the quarterly mattressrotation.

  • General maintenance related tasks such as changinglightbulbs, unclogging toilets, changing door lock batteries etc.

  • Attend all mandatory meetings.

  • Provide general public assistance,instruction and/or guidance for guests and colleague safety in the event ofan emergency.

  • Keep work area neat and organized.

  • Reports Lost and Found items to theHousekeeping Leader ensuring to bag the item and record the location itemwas found, date, and a description of the item found.

  • Report any damaged or missing items to theHousekeeping Leader.

  • Report any suspicious looking persons oractivity to the Housekeeping Leader.

  • Other tasks as assigned by the Director ofHousekeeping and Director of Rooms.



  • High school diploma or GED equivalencypreferred, but not necessary.

  • 3-6 months experience and/or training; orcomparable combination of education and experience.


  • Previousexperience preferred.

  • Knowledgeof chemical cleaning agents and operation of various cleaning equipment.


  • Abilityto read, write and speak English fluently.

  • Abilityto be under and follow directions, and perform job functions with limited supervision.

  • Abilityto communicate effectively with the public and other colleagues verbally or in written form.

  • Ability to learn, follow, and enforce standardsfor cleanliness as they apply to all aspects of public areas.

  • Ability to follow all safety procedures/standardsand able to recognize and act in emergency situations.


  • Abilityto extend arms, scrub, bend, stoop, stand, and walk in public areas forextended periods of time.

  • OSHAlaws require the use of Personal Protective Equipment (PPE) when performingwork duties that have the potential of risk to your health safety. Proper clothing and safety equipment (gloves,safety shoes, back belt etc.) must be worn.Colleagues will be trained in the proper use and care of assignedPPE. The hotel requires the requiredPPE. It is your responsibility toreport defective, damages or lost PPE, or equipment that does not fitproperly, to your supervisor/manager.

  • Abilityto lift, push, or pull a minimum of 50lbs.

  • Theindividual may be exposed to weather-related factors.

  • Excellentgrooming standards.

  • Flexibilityto respond to a variety of different work situations.

  • Colleaguesmay be required to work varying schedule to reflect the business needs of thehotel.

  • Abilityto work on your own and as part of a team.

  • Crouching,stopping, twisting, reaching, extension, fingering/feeling, lifting.

Primary Location: US-MO-Kansas City

Organization: Hotel Kansas City

Pay Basis: Hourly

Job Level: Full-time

Job: Housekeeping/Laundry

Req ID: KAN001283

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.