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Hyatt Overnight Watchman in KANSAS CITY, Missouri

Description:

Serenely located within the historic Kansas City Club building, this premier Kansas City destination seamlessly combines the old-world charm of a historic social club with modern luxury and elegance. Drawing on over 100 years of history as the premier social meeting place, The Hotel Kansas City provides a truly unique setting for memorable events, as well as inventive dining and nightlife.

In addition to the hotel's 144 guest rooms are the Town Company, a three-meal restaurant; El Gold, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event minded guests, there will be 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio.

Job Overview

The Overnight Watchman is responsible for ensuring the safety of guests and colleagues in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Essential Responsibilities

  • Patrolthe interior of and the perimeter of the hotel and the property to observeand identify potential safety risks, security risks and undesirable conditions.

  • Respondto emergency situations such as safety hazards, fires, medical emergenciesand threats to life and/or property.

  • Promotesafe work practices.

  • Initiatespreliminary investigations into incidents.

  • Writesreports and ensures accuracy of necessary documentation.

  • Respondsto guest inquiries and requests and resolve guest issues in a timely,friendly and efficient manner.

  • Generalguest requests, general cleaning and maintenance, and room serviceresponsibilities.

  • Assistwith flow of traffic.

  • Othertasks as assigned by the Director of Rooms, General Manager and Manager onDuty.

Qualifications:

Education:

  • High schooldiploma or GED equivalency preferred.

Experience:

  • Previousexperience preferred.

Interaction/SkillSet:

  • Abilityto follow all safety procedures/standards and be able to recognize and act inemergency situations.

  • Abilityto be under and follow directions, and perform job functions with limitedsupervision.

  • Abilityto effectively deal with customers’ complaints and concerns in a friendly andpositive manner. This involves listeningto the nature of the concern, demonstrating empathy with the guests, andproviding positive and proactive solutions.

WorkEnvironment

  • Availabilityto work various shifts to include evenings, weekends and holidays.

  • Abilityto work a full shift (8 hours) walking and standing.

  • Flexibilityto respond to a variety of different work situations.

  • Abilityto work alone and as part of a team.

Primary Location: US-MO-Kansas City

Organization: Hotel Kansas City

Pay Basis: Hourly

Job Level: Full-time

Job: Security

Req ID: KAN001290

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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