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Hyatt Server Assistant (Busser) in KANSAS CITY, Missouri

Description:

Serenely located within the historic Kansas City Club building, this premier Kansas City destination seamlessly combines the old-world charm of a historic social club with modern luxury and elegance. Drawing on over 100 years of history as the premier social meeting place, The Hotel Kansas City provides a truly unique setting for memorable events, as well as inventive dining and nightlife.

In addition to the hotel's 144 guest rooms are the Town Company, a three-meal restaurant; El Gold, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event minded guests, there will be 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio.

Job Overview

A server assistant or restaurant busser is responsible for assisting restaurant servers in all the aspects of service. This task is to be handled in a friendly, courteous, helpful, timely, and professional manner resulting in a very high level of guest satisfaction.

Essential Responsibilities

  • Maintaincomplete knowledge of and comply with all departmental policies, serviceprocedures and standards.

  • Maintain complete knowledge of correctmaintenance and use of equipment. Use equipment only as intended.

  • Ensure maintenance of equipment bycalling for repairs.

  • Monitor and maintain cleanliness,sanitation, and organization of work areas.

  • Maintain complete knowledge of table/seatnumbers, room capacity, hours of operation, address, phone number andproper set up of the restaurant.

  • Maintaincomplete knowledge of all menu items, prices, preparation methods,ingredients and quality standards of taste, appearance, texture, servingtemperature, portion size, garnish and method of preparation.

  • Maintain complete knowledge of localvendors and farmers.

  • Checkstation before, during, and after shift for proper set up and cleanliness.

  • Completeopening and closing side work as assigned and have all tables set accordingto departmental standards.

  • Greet guests in a courteous and friendlymanner.

  • Anticipate and service guests needs.

  • Be familiar with all Hotel Kansas Cityservices/features and local attractions/activities to respond to guestinquiries.

  • Retrieverestaurant equipment from dining room by pushing, lifting, loading, andcarrying trays up to 50lbs.

  • Clean tables and trays promptly andconsistently reset all service-ware.Return condiments and other equipment to proper storage areas.

  • Assist Restaurant Servers in setting uptables in preparation for incoming guests.

  • Maintain,stock, and clean stations for all meal periods with necessary equipmentincluding glassware, china, silverware, linen and condiments.

  • Ensureall service ware is in good condition, polished and in line withdepartmental standards.

  • Workclosely and communicate with the kitchen associates.

  • Assistin tableside service.

  • Servedishes to guests while confidently highlighting the contents andpreparation.

  • Properlyclear and crumb tables accordingly.

  • Offercoffee or tea and serve as requested.

  • Communicatewith Restaurant Servers regarding status of tables.

  • Clean tables and trays promptly andconsistently reset all service-ware in accordance with departmentalstandards. Return condiments and other equipment to proper storage areas.

  • Perform any general cleaning tasks usingstandard hotel cleaning products as assigned to adhere to health standards.

  • Perform other duties as requested, such ascleaning unexpected spills and executing special guest requests.

  • Other tasks as assigned by the RestaurantManager, Restaurant General Manager and the Director of Food and Beverage.

The The Beverage Server Assistant is responsible for assisting the cocktail server in serving the guest. This person must have good communication skills as well as the ability to lift, pull and push moderate weight. This is a fast pace position with continual customer contact.

Qualifications:

Education:

  • High school diploma or GED equivalency preferred,but not required.

Experience:

  • Basicknowledge of food and beverage preparations, service standards, guestrelations, and etiquette.

  • Workingknowledge of the appropriate table settings, service ware, and menu items.

Interaction/SkillSet:

  • Abilityto read, speak, write and understand English sufficiently to understand menus,special promotions, and communicate with guests to explain and record orders.

  • Abilityto remember, recite, and promote the entire variety of menu items.

WorkEnvironment

  • Abilityto transport large trays weighing up to 25lbs through a crowded room on acontinuous basis throughout the shift.

  • Abilityto operate beverage and toast equipment.

  • Abilityto operate a keyboard and learn Point of Sale procedures to pre-check orderand close out the guest check.

  • Abilityto stand, walk, and continuously perform essential functions for an extendedperiod of time.

Primary Location: US-MO-Kansas City

Organization: Hotel Kansas City

Pay Basis: Hourly

Job Level: Full-time

Job: Bars/Restaurants/Outlets

Req ID: KAN001296

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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