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Hyatt Reception Host - Front Office in KUALA LUMPUR, Malaysia


General Duties

  1. Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.

  2. Provide information regarding the hotel’s facilities & services.

  3. Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation.

  4. Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.

  5. Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.

  6. Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.

  7. Care about your environment and make sure it is tidy and well maintained.

  8. Be reliable and ensure you are at work on time.

  9. Know your role in case of emergency such as bomb threat, flood, fire etc.

  10. Understand the Team Member Handbook and comply with the standards it outlines.

  11. Carry out all professionally reasonable instruction given by your supervisor.

  12. Report all incidents, accidents and guest complaints in briefings


  1. Minimum SPM certification required

  2. Experience in similar position or one position lower

  3. Possesses people skills by approaching challenges / mistakes in a professional and objective manner

  4. Possesses relevant administrative skills

  5. Has a confident personality

Primary Location: MY-10-Kuala Lumpur

Organization: Alila Bangsar Kuala Lumpur

Job Level: Full-time

Job: Front Office

Req ID: KUA001144

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.