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Hyatt フロントサービス ナイトシフト / Front Service - Night Shift in KYOTO, Japan

Description:

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About Hyatt Regency

The first brand in the Hyatt portfolio, Hyatt Regency has established itself as a leader in design innovation, providing guests with open, communal spaces to connect or unwind, together or alone. Hyatt Regency became the company’s first international hotel brand with the opening of Hyatt Regency Hong Kong in 1969; since then, we have expanded across the globe, taking our place as one of the world’s leaders in the hospitality industry. We are committed to delighting our guests around the world, enriching every visit and inspiring meaningful connections with colleagues, with friends and family, and with us.

Main Duties

Customer Service

  • Delivers the brand promise and provide exceptional guest service at all times.

  • Provides excellent service to internal customers as appropriate.

  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner; feedbacks guests complaints to Team Leader – Bell Service immediately.

  • Maintains positive guest and colleague interactions with good working relationships.

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Financial

  • Ensures that all hotel, company and local rules, policies and regulations relating to money handling and licensing are adhered to.

Operational

  • Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

  • Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

  • Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.

  • Delivers and picks up guest baggage as assigned by the night receptionist or manager.

  • Delivers all guest amenities as required after the Housekeeping Houseman has finished.

  • Maintains and cleans all equipment at Bell Desk to maintain a professional image.

  • Stores luggage according to standards.

  • Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.

  • Directs guest and visitors to any of the Hotel’s facilities.

  • Escorts guests to their rooms, explaining all in house and room facilities.

  • Opens and closes car doors for guests whenever the opportunity arises.

  • Loads/unloads guest’s luggage for arriving and departing guests.

  • Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed; transports guest’s luggage to their room in an efficient manner.

  • Handles parcel wrapping

  • Delivers daily morning and special newspapers to guests’ rooms and offices as assigned.

  • Maintains a tidy lobby by checking the general cleanliness and tidiness of the sitting area and entrance.

  • Ensures all messages of any kind are promptly delivered to the guest’s room.

  • Ensures that the bell carts are kept clean, shiny and orderly at all times.

  • Hails taxis and answers guests’ inquiries.

  • Keeps main entrance and driveway neat at all times.

  • Assists to direct traffic in the hotel’s driveway.

  • Be familiar with the hotel’s products and services and policies; be aware of all functions and promotions held in the hotel.

  • Works closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

  • Supports and embraces the purpose of Hyatt “We Care for People so they can be the Best”.

  • Assist in creating the GEM VIP photo document to be distributed to all departments.

  • Assist night manager in updating the daily report where required.

Personnel

  • Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

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Other Duties

  • Attends and contributes to all training sessions and meetings as required.

  • Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.

  • Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.

  • Ensures high standards of personal presentation and grooming.

  • Responds to changes in the Front Office function as dictated by the industry, company and hotel.

  • Carries out any other reasonable duties and responsibilities as assigned.

Qualifications:

Core Skills

  • Produces Quality Work The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt’s standards and processes

  • Achieves Results The ability to identify priorities, solve problems, produce desired results and be accountable for commitments

  • Promotes Teamwork and Collaboration The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives.

  • Communicates Effectively The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others.

  • Shows Initiative and Resourcefulness The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically

  • Focuses on Customers The ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction

Primary Location: JP-Kansai-Kyoto
Organization: Hyatt Regency Kyoto
Job Level: Full-time
Job: Guest Services
Req ID: KYO000302

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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