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Hyatt Lead Housekeeper at Sunriver Resort (Homes) in LA PINE, Oregon


The Housekeeping Lead is responsible for providing direct leadership to housekeepers to ensure the standards of cleanliness of the resort are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. The Housekeeping Lead must follow the required procedures for handling, cleaning, disposing, or moving of objects/materials and/or the clean-up of blood, infectious materials, or body fluids containing blood in accordance with the OSHA Blood-borne Pathogen Standards. S/he will assist in maintaining the AAA Four Diamond Standards.

  • Inspects resort units for quality

  • Performs unit cleaning services as needed

  • Assists housekeeping managers in the proper training and orientationof new housekeepers

  • Gives effective feedback to housekeepers to aid in theirdevelopment

  • Transports housekeepers to and from units

  • Maintains a safe andpleasant work environment

  • Ensures service standardsare being applied by all team members

  • Assists housekeepingmanager with daily reports and MOD logs

  • Ensures supplies are properlystocked, assists with ordering supplies as necessary

  • Recommends disciplineand/or termination when appropriate of team members

  • Promotes high associatemorale

  • Recommends disciplineand/or termination when appropriate of team members

  • Receives and dispatchesservice calls as necessary

  • Assists with the administrative responsibilities within thehousekeeping department

  • Assists with the proper scheduling and work loaddisbursement of housekeepers

  • Provides guidance and motivation to housekeepers

  • Acts as a leader and positive example throughout thehousekeeping department

  • Cleans and sanitizes all designated areas to Sunriver Resortstandards

  • Maintains constant awareness of safety issues, (i.e. brokenglass, frayed electrical cords, leaks, broken locks and suspicious persons).

  • Acts with responsibility towards all company property,supplies and equipment

  • Follows through on lost and found procedures. No articlesshall be removed from occupied spaces. Absolute respect for guest propertyshould always be exercised.

  • Operates various mechanized cleaningequipment, such as vacuums, polishers, buffers, etc. as needed

  • Clean wash basins, mirrors, and commodesshowers as needed

  • Report any needed repairs immediatelyto supervisor (such as leaky faucets or toilets, loose tile, broken windowpanes, missing nuts or screws, etc.)

  • Maintains consistent and fair attitudein all associate interactions

  • Offers warm and sincerewelcome/farewell for all guests of Sunriver Resort including use of guest name& good eye contact with each guest

  • Maintains an up to dateworking knowledge of all resort amenities as well as any special events

  • Interacts with resort staffin a professional manner, assisting other departments with necessaryinformation

  • Up sells other resortservices and amenities to guests

  • Always maintains aprofessional demeanor and attitude

  • Communicates all pertinentinformation to the housekeeping team

  • Reports to work on time andaccording to posted schedule, maintains accurate time records and followsproper standards for issuance of rooms

  • Maintains a professionalappearance. Follows all Sunriver Resort dress code standards.

  • Remains alert, courteousand helpful to the guests and colleagues at all times.

  • Performs other duties asassigned


  • High school diploma or equivalent preferred

  • At least six months housekeeping experience required

  • At least six months supervisory experience preferred

  • Prior hospitality experience preferred

Primary Location: US-Oregon-Sunriver

Organization: Sunriver Resort

Pay Basis: Hourly

Job Level: Full-time

Job: Housekeeping/Laundry

Req ID: SUN000543

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.