Hyatt Area MICE Sales Manager - Maternity Cover in LONDON, United Kingdom
Hyatt Regency London - The Churchill is an international 5 hotel nestled on the picturesque gardens of Portman Square, just 100 meters north of Marble Arch and Oxford Street.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Hyatt Regency London – The Churchill our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.
The role of the Area MICE Sales Manager involves servicing an existing account base whilst demonstrating initiative to drive new business opportunities. The role requires working closely with the sales teams at each of the UK hotels.The general aim is to achieve pre-defined revenues for all UK hotels, impacting rooms (groups), catering and event sales from a portfolio of accounts within the UK MICE market.
Moreover, the Area MICE Sales Manager:
Responds to all external customer requests on a timely basis with accurate responses
Responds to all internal deadlines on a timely basis
Meets deadlines set by Area Director of Sales and Marketing
Attends Yield Meetings at all hotels on a monthly basis
Produces quality reports when requested
Able to determine the exact requirements of a customer’s needs and is then able to respond with bespoke solutions
Represents Hyatt at any Trade Shows, Meetings or Events where necessary and act in a professional manner all times.
Meets all requirements of internal hotel systems, with a primary focus on Envision
To meet all targeted financial results through active business planning
Manages accounts in order to impact all revenue streams including; rooms (groups), events and catering
Portrays a results driven attitude at all times and shows determination to win business
Assists colleagues, particularly in Groups and Events to successfully confirm key pieces of business which impact total hotel revenues
Ensures that results are communicated through a monthly Sales Report
Forms a close bond with key departments in all hotels relevant to the MICE role, specifically, Reservations, Groups and Events
Conforms to and supports the hotel strategies at all times as defined by the on-property Revenue Manager, Area Director of Sales & Marketing and General Manager
Participates in general Sales and Marketing team activities
Work closely with the Area MICE Sales Executive to achieve overall MICE team results
Completes the weekly Snapshot communicating customer appointments to the hotel Executive Committee and colleagues within Sales and Marketing
Ensures that Envision is updated with notes from each customer appointment and that follow up actions are entered
Regularly communicates market information obtained through Sales and Marketing meetings and the weekly activity report from Envision
Inputs general market activities in to the departmental Sales Action Plan
Demonstrates a proactive approach to account management recorded through activities logged in both PBP’s (Personal Business Plans) and Envision
Executes timely promotions to the MICE market by building knowledge of booking patterns and external factors influencing the segment
Effectively measures results from promotions and actions and adapts future plans where necessary
Conducts any Sales trips in accordance with the UK Hotels Sales and Marketing budget, acting in a professional manner and completing a report within 14 days of returning to be presented to the on property General Managers and the Area Director of Sales and Marketing for review
Ensures that any contractual rates agreed are communicated to customers within brand standards and that signed agreements are received
Ensures that the department’s operational budget is strictly adhered to, that all costs are controlled and expenditures are properly approved
Maximises colleague productivity through the use of multi-skilling, multi-tasking and flexible scheduling in order to meet the financial goals of the Department as well as the expectations of all people we serve
With your intuition and dedication to people, you are always striving to deliver a great service for guests. If you are a motivated and passionate Sales person who likes challenges and creating personal connections with guests, we would like to meet you.
Previous experience working in the same or similar role within a five star hotel environment is desired but not a must.
Hyatt offers a great range of benefits, including meals on duty and individual personal career development opportunities, to name but a few.
Primary Location: GB-ENG-London
Organization: Hyatt Regency London - The Churchill
Job Level: Full-time
Req ID: LON002941