Hyatt Front Office Shift Leader in LONDON, United Kingdom
Welcome to the Andaz, where our name translates from Hindi as "personal style".
Our hotel is not conventional, this is reflected in our people and woven into the fabric of our culture of creating memorable experiences, part of the Hyatt Hotels portfolio.
Uncover an environment free of barriers, where ideas are exchanged and encouraged. We are a 5 Star Lifestyle Hotel located in the heart of vibrant East London. Featuring 267 newly refurbished rooms, 7 exciting bars & restaurants and 15 diverse event spaces. We embrace people challenging the norm and who aren’t afraid of standing out, that’s what makes us different – your personal style whether that be tattoos, piercings or pink hair.
About the role:
As a Shift Leader , you play a key role in ensuring the effective running of the Front Office department by assisting our Assistant Front Office Managers.
Some key tasks include but are not limited to:
looking after our guests
handling their request or queries
ensuring their comfort and satisfaction
taking action where necessary
Lead the team as our team of hosts are our luggage porter, concierge, receptionists and all things to everyone!
Positive outlook and outgoing personality with great confidence and able to direct team members and support them.
Sustained and proven experience in the hospitality industry, we expect from you a knowledge in guest correspondence, coaching and training, handling of diverse tasks related to the position. Knowledge of property management system.
Great execution and hospitality skills as well as attention to details.
With your intuition and dedication to people, you are always striving to deliver a great service for our guests.
If you are a motivated Shift Leader with experience in a similar role in Hotels, who likes a challenge, we would love to meet you.
Being part of Andaz also means, joining the Hyatt family which has over 679 hotels in over 54 different countries, also recognised as a UK Great Place to Work Company !
What is in it for you?
12 free nights per year of service across Hyatt Hotels worldwide
Employee and Friends & Family rates across Hyatt Hotels worldwide
1 Complimentary night stay for 2 in the Andaz (incl. dinner and breakfast) after 6 months of employment
Discounts of up to 50% in our 7 restaurants & bars
Uniform provided and laundered complimentary
Complimentary meals on duty
Learning & Development
Refer a friend bonus £500 per colleague introduced
Bike 2 work scheme
Workplace pension scheme
Annual season ticket loan
Are you ready for a dynamic environment where you can truly shine?
This role is subject to employer right to work checks.
Primary Location: GB-ENG-London
Organization: Andaz Liverpool Street
Job Level: Full-time
Job: Front Office
Req ID: LON003741
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.