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Hyatt Front Office Shift Leader in LONDON, United Kingdom


Welcome to the Andaz, where our name translates from Hindi as "personal style".

Our hotel is not conventional, this is reflected in our people and woven into the fabric of our culture of creating memorable experiences, part of the Hyatt Hotels portfolio.

Uncover an environment free of barriers, where ideas are exchanged and encouraged. We are a 5 Star Lifestyle Hotel located in the heart of vibrant East London. Featuring 267 newly refurbished rooms, 7 exciting bars & restaurants and 15 diverse event spaces. We embrace people challenging the norm and who aren’t afraid of standing out, that’s what makes us different – your personal style whether that be tattoos, piercings or pink hair.


About the role:

As a Shift Leader , you play a key role in ensuring the effective running of the Front Office department by assisting our Assistant Front Office Managers.

Some key tasks include but are not limited to:

  • looking after our guests

  • handling their request or queries

  • ensuring their comfort and satisfaction

  • taking action where necessary

About you:

  • Lead the team as our team of hosts are our luggage porter, concierge, receptionists and all things to everyone!

  • Positive outlook and outgoing personality with great confidence and able to direct team members and support them.

  • Sustained and proven experience in the hospitality industry, we expect from you a knowledge in guest correspondence, coaching and training, handling of diverse tasks related to the position. Knowledge of property management system.

  • Great execution and hospitality skills as well as attention to details.

With your intuition and dedication to people, you are always striving to deliver a great service for our guests.

If you are a motivated Shift Leader with experience in a similar role in Hotels, who likes a challenge, we would love to meet you.

Being part of Andaz also means, joining the Hyatt family which has over 679 hotels in over 54 different countries, also recognised as a UK Great Place to Work Company !

What is in it for you?

  • 12 free nights per year of service across Hyatt Hotels worldwide

  • Employee and Friends & Family rates across Hyatt Hotels worldwide

  • 1 Complimentary night stay for 2 in the Andaz (incl. dinner and breakfast) after 6 months of employment

  • Discounts of up to 50% in our 7 restaurants & bars

  • Uniform provided and laundered complimentary

  • Complimentary meals on duty

  • Learning & Development

  • Refer a friend bonus £500 per colleague introduced

  • Bike 2 work scheme

  • Workplace pension scheme

  • Annual season ticket loan

Are you ready for a dynamic environment where you can truly shine?

This role is subject to employer right to work checks.

Primary Location: GB-ENG-London

Organization: Andaz Liverpool Street

Job Level: Full-time

Job: Front Office

Req ID: LON003741

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.