Hyatt Guest Experience Team Leader in LONDON, United Kingdom

*Guest Experience Team Leader

Welcome to the Andaz, where our name translates from Hindi as “personal style”

Our hotel is not conventional, this is reflected in our people and woven into the fabric of our culture of creating memorable experiences.

We are a 5 Star Lifestyle Hotel located in the heart of vibrant East London. Featuring 267 newly refurbished rooms, 7 exciting bars & restaurants and 15 diverse event spaces. We embrace people challenging the norm and who aren’t afraid of standing out, that’s what makes us different – your personal style, whether that be tattoos, piercings or pink hair.

Your Role:

To manage the Guest Experience Team. Assisting the Guest Experience Manager to ensure the highest levels of quality, service and standard adhered to, whilst conscientiously striving to raise the bar for service. The successful applicant for this role will be able to demonstrate they have led a team to provide excellent service that exceeds expectations consistency.

What some of your duties will include:

• Complete and Manage all tasks on the designated task lists both written and spoken requests in a timely and efficient manner and ensuring all necessary follow-up and communication is complete prior to ending their shift.

• Provide local knowledge of East London regarding history, places of interest and special events.

• Communicate and Manage clearly to both colleagues and guests to create a truly memorable and personalised experience

What is in it for you?

Continuous learning and development is paramount to us. As such, we pride ourselves on developing and supporting all our colleagues. You will have access to various learning opportunities both online and in our dedicated training room.

•12 free nights per year of service across Hyatt Hotels worldwide

•Employee and Friends & Family rates across Hyatt Hotels worldwide

•1 Complimentary night stay for 2 in the Andaz (incl. dinner and breakfast) after 6 months of employment

•Discounts of up to 50% in our 7 restaurants & bars

•Uniform provided and laundered complimentary

•Complimentary meals on duty

•Refer a friend bonus £500 per colleague introduced

•Bike 2 work scheme

•Busy social calendar including annual summer & Christmas celebrations

•Workplace pension scheme

•Annual season ticket loan

•Team member & performance rewards system redeemable in the form of complimentary stays, massages and many more

*Previous experience within a similar role required

Primary Location: GB-ENG-London
Organization: Andaz Liverpool Street
Job Level: Full-time
Job: Administrative
Req ID: LON003067