Hyatt Waiter/Waitress - Churchill Bar in LONDON, United Kingdom

Description:
Hyatt Regency London - The Churchill is an international 5 hotel nestled on the picturesque gardens of Portman Square, just 100 meters north of Marble Arch and Oxford Street.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Hyatt Regency London – The Churchill our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.

The Churchill Bar Team is responsible for delivering all guest expectations on their visit to the Churchill Bar. They will strive to exceed guests’ expectations and look for ways to enhance the guest experience.**

The Waiter/ess is accountable for providing guests with all service and assistance connected with their bar & dining experience. Some of the key processes include but are not limited to: * Accountable to possess up to date knowledge of all food and beverage items in the menu

  • Responsible to monitor operating supplies and reduce spoilage and waste

  • Responsible for assisting guest’s during their stay and handling guest complaints

  • Accountable to maximize revenue opportunities through up selling

  • Responsible to provide all required information about the Hotel, available services and facilities

  • Present and review the cigar menu at the guest tables and bar

  • Assist guests with their cigar pairings

  • Be able to assist with cigar orders

  • Assist the guests with pairing cigars with food & beverage

  • Answer questions about all cigars in the menu

  • Maintain clean workstations and service areas of cigars at all times

  • Monitor and observe guest’s experience throughout the duration of their visit to Cigar terrace

  • Ensure guest satisfaction with the cigars and service

  • Respond promptly and courteously to any request of cigars

  • Order and serve cigars

  • Monitor the humidity and the temperature of the humidor on daily basis

  • Follow all the cigar legislation of UK and all the regulations

Qualifications:

With your intuition and dedication to people, you are always striving to deliver a great service for guests. If you are a motivated and passionate Waiter/ress who likes challenges and creating personal connections with guests, we would like to meet you.

Previous experience working in the same or similar role within a five star hotel environment is desired but not a must.

Hyatt offers a great range of benefits, including meals on duty and individual personal career development opportunities, to name but a few.

Primary Location: GB-ENG-London
Organization: Hyatt Regency London - The Churchill
Job Level: Full-time
Job: Bars/Restaurants/Outlets
Req ID: LON002940