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Hyatt Manager of Information Technology in LOS ANGELES, California


Debuting early 2021 at Thompson Hollywood and Caption BY HYATT.

Thompson Hollywood will present a design-forward, luxury boutique hotel experience, featuring a superb collection of 190 guest rooms and exceptional amenities reflective of the vibrant spirit of their Hollywood location.

Caption BY HYATT, where lifestyle meets select service is a 212 room hotel that inspires organic connections between people on their own journeys through alluring spaces, food and beverage offerings and experience that don't begin and end at the door.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.

Title: IT Manager

Department: Information Technology

FLSA Status: Exempt

Reports to: Director of Finance

Job Summary: The Information Technology Manager functions as a Business Manager for the technology department and ensures all areas of the hotels are supported with proper computer systems in accordance with the brand standards of the hotel and company.

Duties and Responsibilities:

  • Administration, security, installation, configuration, and troubleshooting of all site hardware and software

  • Support of site end user, infrastructure, back office and guest environments.

  • Maintain and update documentation of all hardware, systems and software licensing

  • Troubleshooting for software and hardware systems

  • Vendor communication

  • Maintain annual IT audit compliance

  • Maintain PCI compliance

  • Communicate and enforce adherence to all IT security standards, practices and requirements

  • Technology collaborating with site departments to complete system implementation, upgrades and enhancements

  • Elevate issues as appropriate to resources after due diligence and review

  • Liaison for communication of IT requirements, practices and standards to site

  • Provide on call 24x7 error resolution for site hardware and systems

  • Support and review the installation of the infrastructure during the pre opening


  • Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding.

  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.

  • Four or more year’s prior experience in IT. Preferably in a supervisory role.

  • High School graduate or equivalent vocational training.

  • Previous Hotel experience preferred

  • Must be able to work after hours, weekends, and holidays

Physical Requirements:

  • Must be able to lift 45 pounds

Primary Location: US-CA-Los Angeles

Organization: Thompson Hollywood

Pay Basis: Yearly

Job Level: Full-time

Job: Technology

Req ID: LOS001022

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.