Hyatt Event Sales Coordinator in MADRID, Spain
*The Event Sales Coordinator is accountable for ensuring that effective secretarial and administrative support to the Sales and Events Operations team is provided in a consistent and courteous manner at all times. In this role, you will report directly to the Director of Sales and Marketing and will have the responsibility to deliver the Hyatt Centric brand experiences on the daily basis. If you are a curious and proactive Event Sales Coordinator that is looking to join a strong and fun team, then we would like to meet you . You ideally have previous experience working in the same or similar role in a five star hotel environment with a good working knowledge of a medium to big size hotel operations.
At Hyatt we care for people to be their best -- that is our purpose and we are guided by our values of Respect, Integrity, Humility, Empathy, Creativity and Fun.
Some of the key processes include but are not limited to:
* Conduct Competitor Analysis when required and maintain a good working knowledge of the market place, trends, opportunities and our food and beverage offerings * Quote on last minute enquiries and ad-hoc bookings where required * Ensure that all details of a booking are accurately logged in Envision at all times * Be accountable to respond to all external customer requests on a timely basis with accurate responses * Be accountable to monitor and review all prospective, tentative and lost business * Be accountable to assist the Event Sales Manager in seeking out opportunities to promote the hotel in both the social and corporate markets * Be responsible for handling Social and Private event enquiries coming into the Events team, quoting accurate hotel information, rates and availability both verbally to clients and in writing within 24 hours as per agreed guidelines * Be responsible for creating relevant signage, menus, place cards and table plans when requested by the Sales and Events Operations team * Continue good working relationships with key customers, agents and regular guests i.e. emails, phone calls etc. * Work closely with the F&B team to ensure that all customer requirements are attended on a timely manner. * Personally attend food tastings or site inspections as require as well as be physically on the events if required supporting the team and being the key person for the final client.
Primary Location: ES-M-Madrid
Organization: Hyatt Centric Gran Via Madrid
Job Level: Full-time
Req ID: MAD000289
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.