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Job Information

Hyatt Director of Sales and Marketing - Mumbai Based in MAJORDA, India

General Duties Responsible for planning, organizing and controlling the hotel sales policies, department and results.

Management Responsibilities Being a member of Executive Committee, you are responsible for taking part in the decision making process of the Executive Committee and for ensuring afterwards that all decisions are fully implemented in the overall Operation of the hotel. Responsible for ensuring implementation of the hotel vision and as well as implementation and assessment of the regular business action plan.

Duties and Responsibilities 1. Participates with the Resident Manager in the elaboration of the hotel's salesstandards and procedures and directly responsible of their implementation and respect from the team members. 2. Compiles all necessary market information and prepares and present annual sales and marketing plan as well as middle year estimate. 3. Plans, co-ordinates and directs all activities of the Sales Department. 4. Ensures at all time maximum yield for the property both in term of occupancy and average room rate. 5. Directly responsible of the hotel total revenue. Ensures maximization of this revenue by preparing market strategies andensuring the implementation, control and distribution of those strategies both via hotel sales members activities. 6. Monitor the preparation and supervision of monthly sales activity report, daily sales call report. 7. Directly responsible for the repartition of accounts and for ensuring maximization of sales activities by controlling both quality and quantity of sales calls as well as other sales activities. 8. Ensures at all time to stay fully up to date on the market conditions and make regular recommendations to the Resident Manager. 9. Present on a monthly basis targets of revenue to be achieved and ensures implementation, control and monthly assessment of all sales members in regards to the sales bonus system. 10. Performs important personal sales calls and overseas sales trip. 11. Confers and secures important agreement with major commercial partners. 12. Ensures to anticipate on the market tendencies and proposes and implement timely promotions to ensure maximization of the hotel total revenue. 13. Present both the quarterly business action plan for the hotel Sales, as well as review of the previous quarters. 14. Understands the clientele motivation and needs as well as the different distribution channels and participate actively with the Resident Manager in ensuring that both the sales activities and overall product direction are matching those needs. 15. Prepares for the Resident Manager's approval the rate structure of the hotel and ensures full implementation and respect from the rest of the team. 16. To maximize relationship and partnership with Design Hotels. 17. Directly responsible to ensure that the rate structure, other hotel contracts and maximization of reservations are properly loaded and generated via GDS by understanding and controlling the system. 18. Ensures with the other departments concerned implementation and respect of all Alila statistics standards and ensures that Alila reporting standards and deadlines are always respected. 19. Responsible for the individual performances of all sales team members 20. Constantly develops new markets and commercial strategies to internationalize our marketing and business sources.

Financial Responsibilities 1. Responsible for maximizing the hotel revenue. 2. Responsible for controlling his/her departmental expenses and for respecting budget and guidelines. 3. Ensures in co-operation with the Finance Department proper control concerning credit application and assists whenever necessary in Receivable collection. 4. Responsible for preparing in due time budgets, capital expenditure proposals, requested estimate and projection and for their reconciliation with actual performances.

Social Responsibilities 1. Define with Hotel Resident Manager the manpower planning of the SalesDepartment. 2. Ensure at all times quality of recruitment. 3. Ensure that all employees within the departments have a proper job description. 4. Ensure to respect and implement all human resources procedure in term of discipline, assessment, objectives and training. 5. Responsible for the grooming and attitude of all his employees. 6. Takes disciplinary actions when necessary with the Personnel Manager. 7. Proposes promotions to Resident Manager, and salary review within the team. 8. Responsible for the professional skills of all the sales staff. 9. Responsible for the quality and quantity of all training programmes, proper planning and reporting of all training matters following the hotel overall policies and in co-operation with the Training Manager 10. Ensures at all times full respect of the confidentiality directly related to his/her function 11. Ensures at all times to maintain a positive reputation for the property. 12. Ensures at all times to respect the hotel image both internally and externally. 13. Ensures at all times professional and co-operative with all Department Heads, Director of Rooms, Resident Manager, General Managers and, more generally all employees within the property.

Substitutions and duties. Within the framework of his duties, he may be asked to carry out special task, not mentioned in this Job Description and defined whenever applicable by the Resident Manager of the hotel.


Primary Location: IN-GA-Majorda
Organization: Alila Diwa Goa
Job Level: Full-time
Job: Sales
Req ID: MAJ000001

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.