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Hyatt Guest Service Officer - Communication Center (Saudi Only) in MAKKAH, Saudi Arabia

Description:

  • Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications.

  • Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.

  • Connects local and international calls quickly, courteously and accurately.

  • Handles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls.

  • Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.

  • Contributes and maintains business like working environment ensuring minimal background noise and conversation which could be transmitted through sensitive headsets.

  • Provides quality service to guests, staff, and incoming calls and a wide range of information pertaining to the hotel and activities in and around the city.

  • Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty.

  • Accepts and relays messages for guests and hotel personnel.

  • Projects the image of courteous, friendly service at all times.

  • Answers and connects all incoming calls from both in and out of house.

  • Coordinates with Concierge and Front Desk with pending messages, faxes, etc.

  • Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.

  • Provides general information to guests when necessary.

  • Takes accurate messages, morning call requests, reservations and orders for/from guests.

Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times

Qualifications:

  • Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division.

  • Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

Maintains positive guest and colleague interactions with good working relationships.

Primary Location: SA-2-Makkah
Organization: Hyatt Regency Makkah Jabal Omar
Job Level: Full-time
Job: Front Office
Req ID: MAK000043

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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