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Hyatt Guest Service Officer - Communication Center (Saudi Only) in MAKKAH, Saudi Arabia


  • Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications.

  • Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.

  • Connects local and international calls quickly, courteously and accurately.

  • Handles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls.

  • Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.

  • Contributes and maintains business like working environment ensuring minimal background noise and conversation which could be transmitted through sensitive headsets.

  • Provides quality service to guests, staff, and incoming calls and a wide range of information pertaining to the hotel and activities in and around the city.

  • Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty.

  • Accepts and relays messages for guests and hotel personnel.

  • Projects the image of courteous, friendly service at all times.

  • Answers and connects all incoming calls from both in and out of house.

  • Coordinates with Concierge and Front Desk with pending messages, faxes, etc.

  • Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.

  • Provides general information to guests when necessary.

  • Takes accurate messages, morning call requests, reservations and orders for/from guests.

Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times


  • Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division.

  • Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

Maintains positive guest and colleague interactions with good working relationships.

Primary Location: SA-2-Makkah
Organization: Hyatt Regency Makkah Jabal Omar
Job Level: Full-time
Job: Front Office
Req ID: MAK000043

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