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Hyatt Guest Service Officer - Communication Center (Saudi Only) in MAKKAH, Saudi Arabia

Description:

  • Responsible forfacilitating efficient communications for both guests and staff both within thehotel and for external communications.

  • Confidently operatesswitchboard consoles, paging system, and associated computer equipment inaccordance with departmental procedures.

  • Connects local andinternational calls quickly, courteously and accurately.

  • Handles wake-up callsas requested with accuracy, whether they be automatic programmed or personalwake-up calls.

  • Acts proficiently inall aspects of emergency procedures.Remains calm, alert, and efficient in the event of a major incident orproblem at the hotel and maintains professional discretion.

  • Contributes andmaintains business like working environment ensuring minimal background noiseand conversation which could be transmitted through sensitive headsets.

  • Provides qualityservice to guests, staff, and incoming calls and a wide range of informationpertaining to the hotel and activities in and around the city.

  • Reports and logsvarious problems which occur during the shift and passes all relevantinformation to relieving operator on commencement of duty.

  • Accepts and relaysmessages for guests and hotel personnel.

  • Projects the image ofcourteous, friendly service at all times.

  • Answers and connectsall incoming calls from both in and out of house.

  • Coordinates withConcierge and Front Desk with pending messages, faxes, etc.

  • Be fully conversant inall hotel products and services in order to handle guest enquiries efficientlyand courteously.

  • Provides generalinformation to guests when necessary.

  • Takes accuratemessages, morning call requests, reservations and orders for/from guests.

Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times

Qualifications:

  • Provides theappropriate level of professional, courteous and caring service to otherassociates (internal customers) and other visitors to the division.

  • Handles guest andassociate enquiries in a courteous and efficient manner, reporting complaintsor problems if no immediate solution can be found, whilst feeding back a promptfollow up.

Maintains positive guest and colleague interactions with good working relationships.

Primary Location: SA-2-Makkah

Organization: Hyatt Regency Makkah Jabal Omar

Job Level: Full-time

Job: Front Office

Req ID: MAK000043

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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