Hyatt Reservation Sales Agent (Full-Time) - Lipoa Parkway, Kihei in MAUI, Hawaii
Destination Residences Hawaii (https://www.destinationhotels.com/destination-residences-hawaii) is an independent collection within the Hyatt Lifestyle portfolio. DRH represent a different kind of brand in the hospitality industry. One that believes in independence over sameness. One with the Hawaiian core values of Pono, Kuleana, Kākou, Po`okela, ‘Imi Loa, and Mālama. At Destination, we are true to our place, diverse by design.
The Reservation Sales Agent serves as a representative of Destination Residences Hawaii, displaying courtesy and Aloha to all owners and guests through positive action and attitude. Essential job functions and Responsibilities are outlined below:
Must be willing to work varied shifts with alternating days and times (Fridays, Saturdays and Sundays)
Must be physically capable of performing all aspects of the position as outlined
Answer all incoming reservation calls
Process credit card payments
Answer incoming fax and email inquiries
Update Reservations Manager of any overbookings or guest situations
Assist with monitoring overbookings
Input appropriate bookings
Produce necessary reports in a timely manner
Input WTO (Tour Operators) bookings, focusing on special requests, categories, dates and specials (CAR PKG)
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
High school diploma or equivalency certificate
Ability to interact with owners, guests, travel agents, and wholesalers on a daily basis with courtesy and ability to perform tasks to the best of your ability
Must be capable of sitting for seven hours and standing for one hour
Must be capable of lifting 10 pounds frequently, 20 pounds infrequently
Must be able to operate the following equipment:
Telephone and features, ie transfer, hold, park, etc.
Credit card and swipe
Office equipment, including but not limited to: telephone, adding machine, computer (PC), fax, copier, printers
Systems – Springer Miller Software, Navis Narrowcast, SiteMinder, MS Word, MS Outlook, MS Internet Explorer, Google Chrome
Excellent organization and time management skills
Interpersonal skills required
Excellent listening skills required
Personality characteristics must include being personable, respectful, ethical, trustworthy, self-motivated, diplomatic and confident.
Note: First consideration will be given to qualified candidates who currently reside in the Island of Maui and or the neighboring island.
Primary Location: US-HI-Maui
Organization: Destination Residences Hawaii - Regional Office
Pay Basis: Hourly
Job Level: Full-time
Req ID: MAU000226
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.