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Hyatt Reservations Supervisor in MAUI, Hawaii

Description:

The Reservations Sales Agent Supervisor serves as an ambassador of Destination Residences Wailea. Responsibilities and duties include but are not limited to:

  • Primarily responsible for overseeing the daily training & development of the Reservations Call Center.

  • The position of the Reservation Supervisor main functions are sales training and coaching, working towards revenue goals, increasing conversation, performance tracking and the organization of colleague resources productivity, call compliance, lead follow-up, call exception report, etc.

  • Serves as a representative of Destination Residences Wailea, displaying courtesy and Aloha to all owners, guests, and team members through positive action and attitude.

  • Must be willing to work varied shifts with alternating days and times, serving as back-up to the Reservations Manager.

Qualifications:

  • Minimum three years prior experience in reservations.

  • Minimum two years prior supervisory or management experience.

  • Requires a solid decision maker that can make effective decisions under limited supervision.

  • Must have computer and systems proficiency; particularly Microsoft Excel skills and solid knowledge of Microsoft Word, Outlook and PowerPoint.

  • Requires excellent verbal and written communication skills with the ability to communicate complex technical data so that it is easily and concisely understood.

  • Experienced with Springer Miller system, SynXis systems, GDS systems, OTA extranet systems preferred.

Primary Location: US-HI-Maui

Organization: Destination Residences Wailea

Pay Basis: Hourly

Job Level: Full-time

Job: Administrative

Req ID: MAU000200

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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