Hyatt Food & Beverage Attedant - Club Lounge in MELBOURNE, Australia
About Park Hyatt Melbourne Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.
About the Role As a Park Lounge Attendant, you will be responsible for the efficient running of Park Lounge area according to the established brand standards of Hyatt International, providing courteous, professional, efficient and flexible service at all times when serving food and beverage to guests in order to maximize guest satisfaction. Working in a team of 3, you will support the Front Office Manager in the day to day operations as well as supporting the team to achieve our purpose. This varied and dynamic role provides a chance to develop your Hospitality career within an international company; either in Australia or overseas.
Some of the responsibilities include: * Provide courteous, professional, efficient and flexible service at all times following Park Hyatt Melbourne standards of performance * Fully conversant with all services and facilities offered by the hotel * Perform opening and closing procedures * Throughout understanding and knowledge of all food and beverage items in the menu and the ability to recommend food and beverage combinations and upsell alternatives * Ensure the lounge and surrounding areas are kept clean and organized at all times * Handle all guest enquiries in a courteous and efficient manner and report guest complaints or problems to Front Office Management team Qualifications * Current Victorian Responsible Service of Alcohol (RSA) certificate * A local certificate in food handling and hygiene is advantageous * Excellent food and wine knowledge with previous experience in a similar environment * Exceptional interpersonal, communication and time management skills * Superior customer service skills along with the capability of working both autonomously and as part of a team * The ability to create a positive first impression with an understanding of the importance of five-star grooming standards * The ability to work well under pressure and without close supervision * The ability to cater for high profile clientele and meet high customer expectations * The flexibility to work on a rotating roster, including weekends and public holidays A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces. Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt atwww.melbourne.park.hyatt.comand @parkhyattmelbourne If you are looking for a fulfilling career, please apply throughwww.hyatt.jobs
Primary Location: AU-VI-Melbourne
Organization: Park Hyatt Melbourne
Job Level: Part-time
Req ID: MEL001740
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.