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Hyatt Guest Services Officer - Bell Desk in MELBOURNE, Australia


About Park Hyatt Melbourne

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

About the Role

As the Guest Services Officer - Bell Desk, you will be responsible for the smooth and efficient running of the Bell Desk department by promptly assisting guests entering and leaving the hotel, whilst providing an excellent and consistent level of service to our customers in accordance with Hyatt International’s brand standards. Working in a team of 20, you will support the Bell Desk Assistant Manager in the day to day operations as well as supporting the team to achieve our purpose.


Some of the responsibilities include:

  • Meetand greet all guests arriving and departing the hotel in a friendly and helpfulmanner

  • Verifyarrival and departure details and arrange luggage handling, storage, securityand transportation and other services requested by guests

  • Safelyvalet park vehicles into the car park

  • Handlingguest enquires and requests and to be familiar with Melbourne and itssurroundings

  • Ensuringthe driveway, door and main entrances are always kept clean and tidy and allsigns are in the correct positions

  • Openingdoors for all guests

  • Promptlytaking guest luggage efficiently to and from the guestrooms

  • AssistConcierge with basic functions


  • FullAustralian driver’s license with the ability to operate both manual andautomatic vehicles (International driver’s license may be considered)

  • Previouswork experience in a similar fast-paced hotel operations environment

  • Exceptionalinterpersonal and communication skills (with advanced proficiency of theEnglish language) along with the ability to confidentially interact with guestsvia telephone, email and in person.

  • Excellenttime management skills with the ability to multi-task

  • Superiorcustomer service skills along with excellent service resolution skills

  • Theability to work autonomously and as part of a team

  • Theability to under work under pressure and possess a great attention to detail

  • Abilityto create a positive first impression with an understanding of the importanceof 5 star grooming standards

  • The flexibility to work on a rotating 24/7roster, including public holidays

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at at and @parkhyattmelbourne

If you are looking for a fulfilling career, please apply through at

Primary Location: AU-VI-Melbourne

Organization: Park Hyatt Melbourne

Job Level: Part-time

Job: Transportation

Req ID: MEL001805

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.