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Hyatt Customer Service Agent in MOORE, Oklahoma

Description:
We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards - whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you. The Customer Service Agent will be responsible for efficiently researching and resolving billing inquiries for Hyatt guests.

_Essential Functions_ * Handle inbound calls * Provide professional, courteous and efficient service in response to guest requests * Ability to understand customers' needs with strong response handling * Research and identify billing issues using multiple databases and resources * Track and follow up on all guest requests/inquiries using request management systems * Maintain customer database o Update data o Make required/necessary changes * Meet productivity goals * Meet attendance requirements
* Effectively work and cooperate with supervisors, co-workers and clients * Follow the directions of supervisors * Other duties as may be assigned by supervisors _Ideal candidate will also possess the following behavior characteristics_ * Ability to work well with others * Ability to collaborate with cross-functional teams across all levels of the organization * Ability to work inclusively, independently, and without excessive supervision * Ability to communicate appropriately to all-levels of the organization. * Appreciates diversity * Ability to learn new skills, technologies and business processes quickly. * Exceptional attention to detail. * Adapt to new demands * Re-prioritize workload and address urgent demands quickly /Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law./

Qualifications:
* High School Diploma or Equivalency * 1-3 years of experience in a customer service (call center preferred) * Strong written and verbal communication skills * Ability, to effectively multitask among PC and web-based applications. * Must be detail oriented. * Strong data entry skills. * Knowledgeable about Finance and Accounting practices and procedures preferred

Primary Location: US-OK-Moore
Organization: Shared Services Center - Moore
Pay Basis: Hourly
Job Level: Full-time
Job: Accounting/Finance/Tax
Req ID: MOO000715

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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