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Hyatt Event Billing Team Lead in MOORE, Oklahoma

Description:
Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. The Hyatt Shared Service Center provides accounting support for over 150 Hyatt Hotels in North America and Latin America. Some of the accounting functions are: billing customer service, accounts receivable, accounts payable, sales and use tax, payroll, and treasury. However, the functions the Hyatt Shared Service Center supports continues to grow.

Hyatt employees enjoy the following benefits: health and welfare programs, Hyatt Retirement Savings Plan, education assistance, advancement opportunities, community involvement, and an employee stock purchasing program.

The Event Billing Team Lead is a supporting role to the department Supervisors. They will be responsible for handling tasks and initiatives that will help to enhance the Event Billing department’s performance for Hyatt.

  • Requirements: *

    • Minimum of 1 year as an Event Billing Analyst for Hyatt
    • Exceed attendance and performance expectations for their portfolio of hotels
    • Seen as a Subject Matter Expert (SME) by their peers
    • Must work primarily in Moore, OK
  • Essential functions: *

    • Build great working relationships through positive interactions
    • Cover cashiering or analyst duties as needed for emergency coverage
    • Help with onboarding duties for new and transitioning hotels
    • Assist analysts with special billing such as uploading to supplier portals, government sites, invoice formatting, etc.
    • Schedule/Attend conference calls as needed
    • Reconcile out of balance accounts
    • Handle customer escalations
    • Work with hotels to update SAM credentials
    • Train, coach and mentor analysts to improve consistency and skills
    • Other duties as assigned by Supervisor/Manager

    Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Qualifications:
Qualifications:

  • High School Diploma or Equivalent
  • 1-3 years of experience in Event Billing
  • Strong working knowledge of Opera, Oracle, Service Now, Sertifi, the Credit Application Portal, Envision, Database/Evention, and Event Billing processes and procedures
  • Excellent communication skills both written and verbal * Some travel could be required
  • Bachelor’s degree in Business, Accounting, or Hospitality preferred

Primary Location: US-OK-Moore
Organization: Shared Services Center - Moore
Pay Basis: Hourly
Job Level: Full-time
Job: Accounting/Finance/Tax
Req ID: MOO000667

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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