Hyatt Guest Service Officer (Guest Experience) in MUMBAI, India
Operational· Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times · Ensures the strict control of room keys. · Liaises and organizes with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to. · Coordinates all Repair and Maintenance and reports maintenance job orders. · Understands rate structure and promotional rates available. · Understands the sequence of duties related to VIP Guests. · Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented. · Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. · Ensure that brand standards have been implemented · Respond to the results of the Brand Standard Audit and ensure that the relevant changes are implemented. · Support the hotels target for NPS and customer service. · Ensure that the defined ISO standards are followed while on duty. · Ensures that Front Office employees work in a supportive and flexible manner with other departments, in line with our purpose. · Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. · Ensures that all guest details are entered correctly in accordance with the principles of clean data.
* Assists with guest services in various areas of the hotel, such as reception, executive floor, communication center or concierge. * Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 1 years work experience in hotel operations. * Good customer service, communications and interpersonal skills are a must.
Primary Location: IN-MH-Mumbai
Organization: Hyatt Regency Mumbai
Job Level: Full-time
Job: Front Office
Req ID: MUM000723
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.